Restaurant Shift Manager - Tuscany

200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Mohegan Sun is seeking a Front-of-House Supervisor to oversee the daily activities of the dining room team. You will work with the Restaurant Manager and Restaurant Chef to meet P&L targets, train and schedule staff, and ensure payroll accuracy.

Responsibilities include upholding sanitation guidelines, coordinating with other departments, and maintaining the dining room’s appearance and flow during shifts. Strong leadership and communication are essential.

Qualifications

• High School Diploma or equivalent.
• Two years of experience as a Food Server or Restaurant Host in a high-volume restaurant.
• Specialty restaurants require two years of experience as a Food Server or Restaurant Host in a gourmet/specialty restaurant.

Responsibilities

• Supervise the daily activities of front-of-house restaurant staff in line with department policies and steps of service.
• Assist in training, evaluating and scheduling dining room staff; develop weekly schedules and payroll oversight.
• Maintain health, safety and sanitation guidelines for restaurant operations.

Skills

Communication skills

Leadership

Scheduling

Customer service

P&L understanding

Education

High School Diploma or equivalent

Tools

Stratton Warren

Word

Excel

Lotus Notes

Ascent systems

EmpowerTime

Job description

Position Summary

This position is responsible for supervising the daily activities of the front of the house restaurant staff in accordance with department policies, procedures and steps of service.

Primary Duties and Responsibilities

• Works with the Restaurant Manager and Restaurant Chef to achieve the established P&L guidelines
• Assists in training, evaluating and scheduling of the dining room staff
• Assists with developing weekly schedules and maintains the payroll of all dining room staff
• Maintains the health, safety and sanitation guidelines for restaurant operations

Secondary Duties and Responsibilities

• Assists the Restaurant Manager with on-going coaching programs with line employees to enhance skills
• Maintains par levels of all paper, plastic and restaurant supplies
• Assists with maintaining par levels of all china, glass, silver and restaurant supplies
• Works with the Stewarding and EVS departments to maintain health, safety and sanitation guidelines
• Works with Cashiering Operations, VIP Services and related departments to insure the proper flow of guest checks, reservations and special requests
• Recommends hiring as well as termination decisions in conjunction with the disciplinary process
• Works with the Engineering department to maintain the outlet’s furniture, fixtures and physical layout
• Assists the Restaurant Manager with the shift to shift table maintenance and overall appearance of the dining room per established standards

Minimum Education and Qualifications

• High School Diploma or equivalent
• Two years of experience as a Food Server or Restaurant Host in a high volume restaurant
• Specialty restaurants require two years of experience as a Food Server or Restaurant Host in a gourmet/specialty restaurant

Competencies

• Excellent written and verbal communication skills
• Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
• Good understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques
• Good understanding of food products including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches and desserts and pastry
• Good understanding of food preparation and cooking techniques
• Basic understanding of P&L evaluations including sales forecasting, budgeting costs, utilization and KVI analysis
• Computer skills in Stratton Warren, Word, Excel and Lotus Notes
• Thorough point of sale (POS) system knowledge
• Knowledge of Ascent and EmpowerTime systems
• Complete knowledge of the shift bidding process
• Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures

Training Requirements

• Must complete the Core Supervisor training program
• Outlet-specific standard operating procedures
• SMART alcohol awareness LMS Compliance Courses - Harassment, Confidentiality and Problem Gambling

Physical Demands and Work Environment

• Must be able to stand, walk, lift and bend for extended periods of time
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

Native American Preference in hiring

Mohegan Sun practices Native American Preference in hiring.

"Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

Work Shift: Regular Knock, knock. Hear that sound? That's opportunity! .

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe "The Spirit of Aquai". Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.