Food Server - Tuscany

Mohegan Sun; Mohegan (CT); On-site; USD 21,000 - 34,000; Full time

Job summary

Mohegan Sun is seeking a guest-focused server to deliver outstanding food and beverage service in assigned restaurant outlets or hotel rooms. You will take orders, enter them into the POS, upsell products, and coordinate all steps of service from setting the table to presenting and clearing items.

The role requires strong communication, knowledge of beverage guidelines, and the ability to work in a fast-paced, high-volume environment with frequent interruptions.

Qualifications

• Previous guest service experience
• Excellent written and verbal communication skills
• Thorough knowledge of operating policies (hours, menus, concepts)
• Good understanding of spirits, beer, wine, glassware, garnishes and beverage service techniques
• Skilled in proper tray handling
• Knowledge of food, sauces, dairy, meats, seafood, produce and desserts
• Thorough knowledge of POS system operations
• Knowledge of legal beverage service guidelines and liquor laws

Responsibilities

• Takes guest orders and enters them into the POS system
• Upsells products and uses endorsements at service opportunities
• Coordinates all food and beverage service at the table including pre-setting, serving and pre-bussing
• Handles payments per check tendering procedures
• Prepares and breaks down wait stations
• Delivers room service in hotel per steps of service
• Performs opening and closing duties
• Maintains cleanliness of the outlet
• Assists in setting tables for shifts and events

Skills

Communication

Verbal communication

Polic ies & procedures

Beverage knowledge

Tray handling

POS system knowledge

Food/beverage knowledge

Legal beverage guidelines

Tools

POS system

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIESIF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITEPosition Summary:This position is responsible for serving guests in assigned restaurant outlet or the hotel according to department policies and procedures and steps of service.Primary Duties and Responsibilities: includes but not limited to:Takes guest’s orders and accurately enters them into the point of sale (POS) systemActively up-sells products and uses endorsements at all appropriate service opportunitiesCoordinates all food and beverage service at the table including pre-setting, serving and pre-bussing according to established steps and standards of serviceHandles all payments accurately per established check tendering proceduresPrepares and breaks down wait stations in accordance with dining room standardsCompletes side work and maintains shift responsibilitiesIn the hotel, delivers food and beverage to guest’s room, per established steps of serviceRemoves trays and tables from rooms and hotel towerSecondary Duties and Responsibilities:Assists in maintaining the cleanliness of the outletAssists in arranging room and setting tables on a shift-to-shift basis as well as for special eventsPerforms opening and closing dutiesMinimum Education and Qualifications:Previous guest service experienceCompetencies: Incumbent will master the following competencies while in this position:Excellent written and verbal communication skillsThorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programsGood understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniquesSkilled in proper tray handlingGood understanding of food products including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches and desserts and pastryGood understanding of food preparation and cooking techniquesThorough point of sale system knowledgeGood knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff proceduresTraining Requirements:Outlet-specific standard operating proceduresSMART alcohol awarenessPhysical Demands and Work Environment:Must be able to stand and walk for extended periods of timeMust be able to bend and lift full trays up to 50 lbs.Must be able to work in a fast paced environment with frequent interruptionsMust be able to work various shifts and flexible hoursThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.Work Shift:RegularKnock, knock. Hear that sound? That's opportunity!.Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.