Restaurant Shift Manager - Tuscany

Mohegan Pennsylvania; Connecticut; Hybrid; USD 42,000 - 65,000; Full time

Job summary

Mohegan Sun in Connecticut seeks a Front of House Supervisor to oversee daily dining room operations, ensuring adherence to service standards and wellness guidelines. You will support training, scheduling, payroll, and coordination with the Restaurant Manager and Chef, while maintaining cleanliness and safety in a guest-focused environment.

You will contribute to coaching programs, inventory maintenance, and cross-department collaboration to ensure smooth guest flow and high-quality service.

Qualifications

• High School Diploma or equivalent required.
• Two years of experience as a Food Server or Restaurant Host in a high volume restaurant preferred.
• Specialty restaurants require two years of experience in gourmet/specialty venues.
• Strong communication and leadership abilities required.
• Knowledge of POS systems and beverage/service guidelines a plus.

Responsibilities

• Supervise daily front-of-house restaurant staff.
• Assist in training, evaluating and scheduling dining room staff.
• Assist with weekly schedules and payroll.
• Maintain health, safety and sanitation guidelines.
• Coach line employees to enhance skills and maintain service standards.
• Support with inventory and par levels of supplies.
• Coordinate with Restaurant Manager, Chef and other departments.

Skills

Communication skills

POS knowledge

Scheduling & payroll

Customer service

Food/beverage knowledge

Education

High School Diploma or equivalent

Tools

Stratton Warren

Word

Excel

Lotus Notes

Ascent

EmpowerTime

Job description

Position Summary

This position is responsible for supervising the daily activities of the front of the house restaurant staff in accordance with department policies, procedures and steps of service.

Primary Duties and Responsibilities: includes but not limited to:

• Works with the Restaurant Manager and Restaurant Chef to achieve the established P&L guidelines
• Assists in training, evaluating and scheduling of the dining room staff
• Assists with developing weekly schedules and maintains the payroll of all dining room staff
• Maintains the health, safety and sanitation guidelines for restaurant operations

Secondary Duties and Responsibilities:

• Assists the Restaurant Manager with on-going coaching programs with line employees to enhance skills
• Maintains par levels of all paper, plastic and restaurant supplies
• Assists with maintaining par levels of all china, glass, silver and restaurant supplies
• Works with the Stewarding and EVS departments to maintain health, safety and sanitation guidelines
• Works with Cashiering Operations, VIP Services and related departments to insure the proper flow of guest checks, reservations and special requests
• Recommends hiring as well as termination decisions in conjunction with the disciplinary process
• Works with the Engineering department to maintain the outlet’s furniture, fixtures and physical layout
• Assists the Restaurant Manager with the shift to shift table maintenance and overall appearance of the dining room per established standards

Minimum Education and Qualifications:

• High School Diploma or equivalent
• Two years of experience as a Food Server or Restaurant Host in a high volume restaurant
• Specialty restaurants require two years of experience as a Food Server or Restaurant Host in a gourmet/specialty restaurant

Competencies:

• Excellent written and verbal communication skills
• Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
• Good understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques
• Good understanding of food products including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches and desserts and pastry
• Good understanding of food preparation and cooking techniques
• Basic understanding of P&L evaluations including sales forecasting, budgeting costs, utilization and KVI analysis
• Computer skills in Stratton Warren, Word, Excel and Lotus Notes
• Thorough point of sale (POS) system knowledge
• Knowledge of Ascent and EmpowerTime systems
• Complete knowledge of the shift bidding process
• Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures

Training Requirements:

• Must complete the Core Supervisor training program
• Outlet-specific standard operating procedures SMART alcohol awareness LMS Compliance Courses – Harassment, Confidentiality and Problem Gambling

Physical Demands and Work Environment:

• Must be able to stand, walk, lift and bend for extended periods of time
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

Work Shift:

Regular Knock, knock. Hear that sound? That's opportunity! .

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.