Restaurant Shift Manager - Tuscany

Mohegan Sun; Connecticut; On-site; USD 42,000 - 56,000; Full time

Job summary

Mohegan Sun is seeking a Restaurant Shift Manager for Tuscany in Uncasville, CT. This role supervises daily front-of-house operations, coaches staff, and assists with scheduling and payroll while upholding health and sanitation standards.

The ideal candidate has strong communications skills, P&L awareness, and a background in high-volume restaurant settings. This position requires flexibility with shifts and a focus on guest experiences.

Qualifications

• High School Diploma or equivalent is required.
• Two years of experience as a Food Server or Restaurant Host in a high-volume restaurant.
• Specialty restaurants require two years of experience as a Food Server or Restaurant Host in a gourmet/specialty setting.

Responsibilities

• Supervise daily activities of front-of-house staff in accordance with policies and service standards.
• Assist in training, evaluating and scheduling dining room staff; develop weekly schedules and payroll.
• Maintain health, safety and sanitation guidelines; coordinate with other departments to ensure guest satisfaction.

Skills

Communication

P&L knowledge

Guest service

Shift leadership

Staff training

Education

High School Diploma or equivalent

Tools

Stratton Warren

Word

Excel

Lotus Notes

Job description

## Restaurant Shift Manager - TuscanyApplylocations: Uncasville, CTtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-13170**JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES****IF YOU ARE AN EXISTING TEAM MEMBER,** **PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE****Position Summary:**This position is responsible for supervising the daily activities of the front of the house restaurant staff in accordance with department policies, procedures and steps of service.**Primary Duties and Responsibilities****:** includes but not limited to:* Works with the Restaurant Manager and Restaurant Chef to achieve the established P&L guidelines* Assists in training, evaluating and scheduling of the dining room staff* Assists with developing weekly schedules and maintains the payroll of all dining room staff* Maintains the health, safety and sanitation guidelines for restaurant operations**Secondary Duties and Responsibilities:*** Assists the Restaurant Manager with on-going coaching programs with line employees to enhance skills* Maintains par levels of all paper, plastic and restaurant supplies* Assists with maintaining par levels of all china, glass, silver and restaurant supplies* Works with the Stewarding and EVS departments to maintain health, safety and sanitation guidelines* Works with Cashiering Operations, VIP Services and related departments to insure the proper flow of guest checks, reservations and special requests* Recommends hiring as well as termination decisions in conjunction with the disciplinary process* Works with the Engineering department to maintain the outlet’s furniture, fixtures and physical layout* Assists the Restaurant Manager with the shift to shift table maintenance and overall appearance of the dining room per established standards**Minimum Education and Qualifications:*** High School Diploma or equivalent* Two years of experience as a Food Server or Restaurant Host in a high volume restaurant* Specialty restaurants require two years of experience as a Food Server or Restaurant Host in a gourmet/specialty restaurant**Competencies:** Incumbent will master the following competencies while in this position:* Excellent written and verbal communication skills* Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs* Good understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques* Good understanding of food products including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches and desserts and pastry* Good understanding of food preparation and cooking techniques* Basic understanding of P&L evaluations including sales forecasting, budgeting costs, utilization and KVI analysis* Computer skills in Stratton Warren, Word, Excel and Lotus Notes* Thorough point of sale (POS) system knowledge* Knowledge of Ascent and EmpowerTime systems* Complete knowledge of the shift bidding process* Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures**Training Requirements:*** Must complete the Core Supervisor training program* Outlet-specific standard operating procedures* SMART alcohol awareness* LMS Compliance Courses – Harassment, Confidentiality and Problem Gambling**Physical Demands and Work Environment:*** Must be able to stand, walk, lift and bend for extended periods of time* Must be able to work in a fast paced environment with frequent interruptions* Must be able to work various shifts and flexible hoursThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.