Restaurant Shift Manager — Lead Teams & Guest Experience

Friendly's Restaurants; Dundalk (MD); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Free Ice Cream

Free Meals

Discount Program

Flexible Schedule

Medical, Dental & Life Insurance

Disability Programs

Employee Assistance Programs

401K Retirement Plan

Bonus Eligibility

Job summary

Friendly's Restaurants in Dundalk, MD is seeking an hour-based Manager and Shift Manager to support the General Manager with administrative and operational duties. You will guide restaurant personnel, supervise kitchen, dining, and take-out operations, ensure safety and quality standards, and enhance customer satisfaction.

The role requires leadership, hands-on coaching, and adherence to daily operating procedures with a focus on teamwork and guest service.

Qualifications

• Minimum of 1 year of restaurant experience.
• Demonstrated leadership and ability to build strong teams.
• Ability to read, write and communicate in English.

Responsibilities

• Manage daily restaurant operations with focus on flawless execution and guest experience.
• Provide on-shift coaching and direction to staff, enforce labor laws.
• Oversee kitchen, dining, and take-out operations as needed.
• Open and close restaurant and ensure daily procedures and cleanliness standards.

Skills

Leadership

Customer service

People management

Operational oversight

Education

High school diploma

Tools

P.O.S. system

Job description

Friendly's Restaurants in Dundalk, MD is seeking an hour-based Manager and Shift Manager to support the General Manager with administrative and operational duties. You will guide restaurant personnel, supervise kitchen, dining, and take-out operations, ensure safety and quality standards, and enhance customer satisfaction.

The role requires leadership, hands-on coaching, and adherence to daily operating procedures with a focus on teamwork and guest service.