Manager

Friendly's Restaurants; Dundalk (MD); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Free Ice Cream

Free Meals

Discount Program

Flexible Schedule

Medical, Dental & Life Insurance

Disability Programs

Employee Assistance Programs

401K Retirement Plan

Bonus Eligibility

Job summary

Friendly's Restaurants in Dundalk, MD is seeking an hour-based Manager and Shift Manager to support the General Manager with administrative and operational duties. You will guide restaurant personnel, supervise kitchen, dining, and take-out operations, ensure safety and quality standards, and enhance customer satisfaction.

The role requires leadership, hands-on coaching, and adherence to daily operating procedures with a focus on teamwork and guest service.

Qualifications

• Minimum of 1 year of restaurant experience.
• Demonstrated leadership and ability to build strong teams.
• Ability to read, write and communicate in English.

Responsibilities

• Manage daily restaurant operations with focus on flawless execution and guest experience.
• Provide on-shift coaching and direction to staff, enforce labor laws.
• Oversee kitchen, dining, and take-out operations as needed.
• Open and close restaurant and ensure daily procedures and cleanliness standards.

Skills

Leadership

Customer service

People management

Operational oversight

Education

High school diploma

Tools

P.O.S. system

Job description

HIRING FULL TIME MANAGER AND SHIFT MANAGER

Do you want to be part of a team whose mission is to Create Great Memories by bringing Family and Friends together? Year after year, we strive to be the best Friendly's we can be, because we owe it to our guests, consumers and to our team. We are friendly people! Our team is filled with great people who are optimistic, fun and always act with integrity. Be one of those Friendly people who are making a difference in the business and the communities we serve on a daily basis.

The primary function of this position is to assist General Manager with assigned administrative and operational shift duties, provide guidance and direction to restaurant personnel, oversee, direct and assist in kitchen, dining and take-out operations, facilitate production and customer service, ensure safety regulations and quality standards are maintained and that customer satisfaction is achieved. This is an hourly position.

The Hourly Manager Is Responsible And Accountable For

• Managing daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience.
• Maintains team members during shifts. Provides on-shift coaching and corrections. Assigns breaks and assures all Federal and State Labor Laws are enforced.
• Supervising and motivating hourly employees to provide friendly service and deliver great food and ice cream to all guests.
• Ensuring proper execution of all Friendly's food handling procedures and recipes, in Compliance with all Daily Operating Procedures.
• Support the team by working in a production position as needed.
• Manage guest service by greeting assisting guests and addressing issues and concerned whenever needed and according to company policy.
• Open & Closes restaurant, assigns and follows up on opening and closing Daily Operating procedures and housekeeping job to ensure cleanliness standards are maintained.
• Ensures all safety, security and sanitation policies are consistently executed.

Our Business

We are poised for growth and we know that the best is yet to come for us. As an Employer of Choice, we offer a wealth of opportunities for career growth within a high-performing and rewarding environment. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates.

Our Benefits

The health and well-being of our Restaurant Managers and Team Members is a high priority at Friendly's. We offer competitive compensation and benefits and we believe these are key components of our Restaurant Managers' total rewards and employment experience.

• Free Ice Cream- half gallon to enjoy with your family weekly!
• Free Meals
• Discount Program
• Flexible Schedule (Days, Nights & Weekends)
• Medical, Dental & Life Insurance
• Disability Programs- short term and long term
• Employee Assistance Programs
• 401K Retirement Plan
• Bonus Eligibility

Requirements

• Experience: minimum of one (1) year of restaurant experience. Must have a proven track record of achieving results and building successful teams.
• Education: High school graduate or equivalent
• Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success.
• Must be capable of performing all functions and meeting all qualifications standards for all hourly positions.
• Knowledge of P.O.S. system and the back office systems to fulfill management functions.
• Must be able to walk and stand during an entire shift.
• Frequent bending and squatting required.
• Must be able to read, write and communicate in English.
• Must have basic Math skills.
• Must be able to hear well amongst loud background noise.
• Must be able to perform all job functions safely.
• Must meet the company performance standards for the job.
• Must complete a full background check.