Manager

Friendly's Restaurants; Hagerstown (MD); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Free Ice Cream

Free Meals

Flexible Schedule

Medical, Dental & Life Insurance

401K Retirement Plan

Bonus Eligibility

Job summary

A family dining establishment in Hagerstown, Maryland, is seeking a Manager to oversee daily operations, enhance guest experiences, and ensure compliance with safety standards. The ideal candidate will have leadership skills, a proven track record in the restaurant industry, and the ability to motivate staff. Attractive benefits include free meals, healthcare options, and a flexible schedule.

Qualifications

• Minimum of one year of restaurant experience is required.
• Must demonstrate leadership and integrity.
• Ability to communicate effectively in English.

Responsibilities

• Manage daily restaurant operations focusing on guest experience.
• Supervise and motivate hourly employees.
• Ensure compliance with food handling procedures.

Skills

Team management

Leadership

Customer service

P.O.S. knowledge

Basic Math skills

Education

High school graduate or equivalent

Job description

Overview

Join to apply for the Manager role at Friendly's Restaurants.

The primary function of this position is to assist General Manager with assigned administrative and operational shift duties, provide guidance and direction to restaurant personnel, oversee, direct and assist in kitchen, dining and take-out operations, facilitate production and customer service, ensure safety regulations and quality standards are maintained and that customer satisfaction is achieved. This is an hourly position.

Our business objective is to create great memories by bringing family and friends together. We are committed to being an equal opportunity employer and welcome applications from all qualified candidates.

Responsibilities

• Managing daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience.
• Maintains team members during shifts. Provides on-shift coaching and corrections. Assigns breaks and ensures all Federal and State Labor Laws are enforced.
• Supervising and motivating hourly employees to provide friendly service and deliver great food and ice cream to all guests.
• Ensuring proper execution of all Friendly's food handling procedures and recipes, in compliance with all Daily Operating Procedures.
• Support the team by working in a production position as needed.
• Manage guest service by greeting, assisting guests and addressing issues and concerns whenever needed and according to company policy.
• Open & close restaurant, assign and follow up on opening and closing Daily Operating Procedures and housekeeping tasks to ensure cleanliness standards are maintained.
• Ensure all safety, security and sanitation policies are consistently executed.

Benefits

• Free Ice Cream - half gallon to enjoy with your family weekly
• Free Meals
• Discount Program
• Flexible Schedule (Days, Nights & Weekends)
• Medical, Dental & Life Insurance
• Disability Programs - short term and long term
• Employee Assistance Programs
• 401K Retirement Plan
• Bonus Eligibility

Requirements

• Experience: minimum of one (1) year of restaurant experience. Must have a proven track record of achieving results and building successful teams.
• Education: High school graduate or equivalent
• Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success.
• Must be capable of performing all functions and meeting all qualifications standards for all hourly positions.
• Knowledge of P.O.S. system and the back office systems to fulfill management functions.
• Must be able to walk and stand during an entire shift.
• Frequent bending and squatting required.
• Must be able to read, write and communicate in English.
• Must have basic Math skills.
• Must be able to hear well amongst loud background noise.
• Must be able to perform all job functions safely.
• Must meet the company performance standards for the job.
• Must complete a full background check.