Guest Experience Leader | Restaurant Manager

Friendly's Restaurants; Pasadena (MD); On-site; USD 52,000 - 70,000; Full time

Job summary

Friendly's Restaurants in Pasadena, MD is seeking a Restaurant Manager to lead operations, drive profitability, and grow sales while delivering memorable guest experiences. You will be on the floor during peak periods, coach the team, and ensure adherence to safety and quality standards to maintain high guest satisfaction.

The role emphasizes strong leadership, integrity, and a positive work environment, with a focus on teamwork and consistent, guest-centric service across all shifts.

Responsibilities

• Be a strong Leader and visible on the floor during all peak periods.
• Demonstrate the Vision, Mission, and Values of Friendly Restaurants Inc.
• Be involved in the Guest Service experience.
• Respond to guest complaints following the Recovery system.
• Reinforce positive guest experience to encourage repeat business.
• Float the restaurant to ensure a positive work environment.
• Maintain a good work ethic every shift.
• Demonstrate strong character and distinguish yourself as the leader on every shift.
• Training staff to follow restaurant procedures.
• Maintain safety and food quality standards.
• Handle high-stress situations calmly and with good judgment to please guests and keep staff focused on their daily goals.

Job description

Friendly's Restaurants in Pasadena, MD is seeking a Restaurant Manager to lead operations, drive profitability, and grow sales while delivering memorable guest experiences. You will be on the floor during peak periods, coach the team, and ensure adherence to safety and quality standards to maintain high guest satisfaction.

The role emphasizes strong leadership, integrity, and a positive work environment, with a focus on teamwork and consistent, guest-centric service across all shifts.