Restaurant Shift Leader: Lead Ops & Customer Experience

Love's Travel Stops; Decatur (IL); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Hourly pay $15.00–$24.00 per hour

Company-funded tuition assistance

Paid Time Off

Flexible Scheduling

401(k) – 100% match up to 5%

Medical/Dental/Vision Insurance after

Competitive Pay

Quarterly Bonus Program

Job summary

Love's Travel Stops is seeking a Restaurant Shift Leader to oversee daily restaurant operations, coach staff, and ensure high-quality service. You will lead staff to deliver exceptional customer experience, manage ordering, stocking, and reporting, and support the General Manager in achieving sales goals.

The role emphasizes safety, cleanliness, and efficient shift execution in a fast-paced environment, with opportunities for growth within a nationwide network.

Qualifications

• Ability to work various shifts.
• Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel.
• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Strong organizational and multitasking abilities with attention to detail.
• Frequent lifting/moving of items over 50 pounds or more.

Responsibilities

• Ensure a safe, clean, and well-maintained kitchen, along with adherence to proper food safety procedures.
• Drive sales of products and services through efficient ordering, stocking, inventory management, and food preparation.
• Assist the General Manager with proper task execution, safety practices, scheduling, cash integrity, and reporting.
• Coach and develop team members in preparing and packaging customer orders promptly and to standard.
• Oversee the dining room and food prep areas cleanliness and equipment maintenance.

Skills

Customer service

Shift flexibility

Multitasking

Communication

Physical stamina

Microsoft Office

Tools

MS Office

Job description

Love's Travel Stops is seeking a Restaurant Shift Leader to oversee daily restaurant operations, coach staff, and ensure high-quality service. You will lead staff to deliver exceptional customer experience, manage ordering, stocking, and reporting, and support the General Manager in achieving sales goals.

The role emphasizes safety, cleanliness, and efficient shift execution in a fast-paced environment, with opportunities for growth within a nationwide network.