Restaurant Shift Leader & Guest Service Coach

Lofberg Group; City of Rochester (NY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Lofberg Group is seeking a Shift Manager to lead the restaurant during assigned shifts, ensuring smooth operations, delivering exceptional guest service, and supporting team members while upholding company standards.

You will lead and supervise team members, ensure proper opening, closing, and shift changes, maintain food safety and cleanliness, assign tasks and coach performance, handle guest questions and service recovery, monitor sales and labor, and communicate issues or opportunities to

Qualifications

• Previous restaurant or customer service experience preferred.
• Ability to lead and motivate a team.
• Strong attention to detail and time management.

Responsibilities

• Lead and supervise team members during assigned shifts
• Ensure proper opening, closing, and shift change procedures
• Maintain food safety, cleanliness, and operational standards
• Assign tasks, monitor performance, and provide coaching as needed
• Handle guest questions, concerns, and service recovery
• Monitor sales, labor, and product levels during the shift
• Communicate effectively with management regarding issues or opportunities

Skills

Team leadership

Guest service

Time management

Communication

Job description

Lofberg Group is seeking a Shift Manager to lead the restaurant during assigned shifts, ensuring smooth operations, delivering exceptional guest service, and supporting team members while upholding company standards.

You will lead and supervise team members, ensure proper opening, closing, and shift changes, maintain food safety and cleanliness, assign tasks and coach performance, handle guest questions and service recovery, monitor sales and labor, and communicate issues or opportunities to