Restaurant Shift Leader

Ontario Trillium Foundation; Highland Park (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

Growth and development opportunities

Paid time off

Short-term disability

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with employer contribution

Job summary

Ontario Trillium Foundation is seeking a Shift Leader to organize and manage the team during prep and service in a fast-paced restaurant environment. You will ensure guest experience, safety, and adherence to brand standards while supporting management to meet sales and labor goals.

The ideal candidate has at least 1 year of restaurant or retail supervisory experience, strong English communication, basic computer skills, and a proactive approach to problem solving and teamwork.

Qualifications

• Fluent reading and writing in English.
• Basic computer skills.
• Math and financial management.
• 1 year restaurant or retail experience.
• 1 year supervisory experience (preferred).
• Food Safety trained (certified preferred).

Responsibilities

• Communicate job expectations and shift responsibilities to employees.
• Hold team members accountable for performance accurately and respectfully.
• Support the development of team members.
• Create and maintain a guest focused culture.
• Ensure Brand standards, recipes, and systems are executed.
• Ensure shift is staffed and meets guest service goals.
• Ensure shift has adequate product for use and prepared as directed.
• Action plans to ensure a safe, secure, and healthy environment.
• Action plans to drive system improvements.
• Control costs while also driving service and sales goals.
• Manage in-restaurant cash and banking procedures to standard.
• Execute promotions with team training and sampling.

Skills

English fluency

Basic computer skills

Math and financial management

Restaurant/retail experience

Supervisory experience (preferred)

Food Safety trained

Job description

Shift Leaders are a critical in creating a respectful and positive environment and to our day to day operations. They are responsible for organizing and managing the team as they prepare for and deliver an exceptional guest experience in a clean and safe restaurant. Shift Leaders must effectively communicate with the management team to ensure our sales, labor, and profitability goals are met.

Responsibilities Include

Team Environment

• Communicate job expectations and shift responsibilities to employees
• Hold team members accountable for performance accurately and respectfully
• Support the development of team members

Operational Excellence

• Create and maintain a guest focused culture
• Ensure Brand standards, recipes, and systems are executed
• Ensure shift is staffed and meets guest service goals
• Ensure shift has adequate product for use and prepared as directed
• Action plans to ensure a safe, secure, and healthy environment
• Action plans to drive system improvements

Profitability

• Control costs while also driving service and sales goals
• Manage in-restaurant cash and banking procedures to standard
• Execute promotions with team training and sampling

Skills / Qualifications:

• Fluent reading and writing in English
• Basic computer skills
• Math and financial management
• 1 year restaurant or retail experience
• 1 year supervisory experience (preferred)
• Food Safety trained (certified preferred)

Competencies:

• Guest Focus
• Passion for Results
• Problem Solving and Decision Making
• Building Effective Teams
• Interpersonal Relationships and Influence

Compensation and Benefits:

• Competitive pay
• Flexible schedules
• Growth and development opportunities
• Full time employees are eligible for:Paid time off, Short-term disability, Health, Dental, Vision, and Life Insurance, 401k with employer contribution