Restaurant Shift Leader

Ontario Trillium Foundation; Akron (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

Growth opportunities

Health, dental, vision, life insurance

Job summary

Ontario Trillium Foundation in Akron, OH is hiring a Shift Leader to help create a respectful, positive environment and guide the team as they prepare for and deliver an exceptional guest experience in a clean, safe restaurant.

You will communicate expectations, supervise and coach staff, ensure brand standards and recipes are followed, and help manage staffing, costs, and promotions while maintaining guest service goals.

Qualifications

• Must communicate effectively in English.
• Basic computer and POS skills.
• Experience in restaurant or retail preferred.
• Experience supervising staff preferred.
• Food safety training preferred.

Responsibilities

• Communicate job expectations and shift responsibilities to employees.
• Hold team members accountable for performance accurately and respectfully.
• Support the development of team members.
• Create and maintain a guest focused culture.
• Ensure shifts are staffed and meet guest service goals.

Skills

English fluency

Basic computer skills

Math & financial management

Restaurant/retail experience

Supervisory experience

Food safety training

Job description

Shift Leaders are a critical in creating a respectful and positive environment and to our day to day operations. They are responsible for organizing and managing the team as they prepare for and deliver an exceptional guest experience in a clean and safe restaurant. Shift Leaders must effectively communicate with the management team to ensure our sales, labor, and profitability goals are met.

Responsibilities Include

Team Environment

• Communicate job expectations and shift responsibilities to employees
• Hold team members accountable for performance accurately and respectfully
• Support the development of team members

Operational Excellence

• Create and maintain a guest focused culture
• Ensure Brand standards, recipes, and systems are executed
• Ensure shift is staffed and meets guest service goals
• Ensure shift has adequate product for use and prepared as directed
• Action plans to ensure a safe, secure, and healthy environment
• Action plans to drive system improvements

Profitability

• Control costs while also driving service and sales goals
• Manage in-restaurant cash and banking procedures to standard
• Execute promotions with team training and sampling

Skills / Qualifications:

• Fluent reading and writing in English
• Basic computer skills
• Math and financial management
• 1 year restaurant or retail experience
• 1 year supervisory experience (preferred)
• Food Safety trained (certified preferred)

Competencies:

• Guest Focus
• Passion for Results
• Problem Solving and Decision Making
• Building Effective Teams
• Interpersonal Relationships and Influence

Compensation and Benefits:

• Competitive pay
• Flexible schedules
• Growth and development opportunities
• Full time employees are eligible for:Paid time off, Short-term disability, Health, Dental, Vision, and Life Insurance, 401k with employer contribution