Restaurant Shift Leader: Drive Service & Growth

Long John Silver's; Chillicothe (IA); On-site; USD 32,000 - 44,000; Full time

Job summary

Long John Silver's is seeking a Shift Manager to lead shifts, supervise team members, and partner with restaurant management to drive guest satisfaction and performance. The role emphasizes staffing, safety, and inventory control to support sales and profits.

The position requires coordinating with the team to resolve guest inquiries, maintaining cleanliness, and ensuring compliance with food safety standards while forecasting needs and producing timely reports.

Qualifications

• High school diploma or equivalent.
• Minimum three (3) months experience as team member.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.

Responsibilities

• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for guests and team members; keep the restaurant clean and equipment in good condition.
• Ensure ingredients and menu items are sorted, handled, prepared, and presented with care for food safety.
• Forecast sales, create schedules, order and track inventory, and complete weekly/business period reports.

Skills

Guest service

Team leadership

Scheduling

Inventory management

Education

High School Diploma or equivalent

Job description

Long John Silver's is seeking a Shift Manager to lead shifts, supervise team members, and partner with restaurant management to drive guest satisfaction and performance. The role emphasizes staffing, safety, and inventory control to support sales and profits.

The position requires coordinating with the team to resolve guest inquiries, maintaining cleanliness, and ensuring compliance with food safety standards while forecasting needs and producing timely reports.