Restaurant Shift Leader

Workstream; Hartford (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a proactive Restaurant Shift Leader to ensure exceptional guest service and smooth operations. This role involves overseeing daily activities, managing staff, and ensuring adherence to company standards. The ideal candidate will possess strong leadership skills, a commitment to teamwork, and the ability to motivate others. With a focus on creating a supportive environment, this position offers an opportunity to make a significant impact in a fast-paced setting. Join a company that values its people and fosters a culture of growth and development, where your contributions will be recognized and rewarded.

Benefits

Competitive salary and bonus program

401(k) with company match

Medical, dental, vision Insurance

Paid time off

Ongoing career and leadership development

Scholarship opportunities

People-first culture

Authentic, values-based leadership

Qualifications

• Must be at least 18 years of age with a high school diploma or equivalent.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee restaurant activities during shifts to ensure smooth operations.
• Interact with guests and resolve concerns promptly.

Skills

Leadership Skills

Communication Skills

Problem-Solving

Customer Service

Cash Management

Education

High School Diploma

Restaurant Management Experience

Tools

Rackson Systems

POS Systems

Job description

Restaurant Shift Leader

Reports to: Restaurant General Manager

The Shift Leader oversees all Restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They interact with guests, supervise staff, handle cash management, and maintain cleanliness and safety. The Shift Leader works hands-on as needed, partners with the Management Team to execute the business plan, provides training to others, and resolves issues promptly while enforcing policies and procedures.

Essential functions include, but are not limited to:

• Demonstrates self-awareness and ability to motivate self and others.
• Proactively seeks and accepts feedback.
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations.
• Ensures adherence to brand standards for service, food quality, and safety.
• Creates a supportive environment for team members to excel.
• Interacts with guests and resolves concerns promptly and effectively.
• Treats employees with respect and recognition.
• Manages sales and labor tracking within Rackson systems.
• Ensures cash handling procedures are followed by others.
• Adheres to food and cash control guidelines.
• Maintains cleanliness, maintenance, and service standards to uphold brand image.
• Plans and executes shift operations efficiently.
• Follows company guidelines for cost control and resource utilization.
• Leads with empathy, fairness, and a focus on teamwork.
• Identifies and develops talent for future roles.
• Applies financial understanding to improve business decisions.
• Manages shift activities for operational excellence.
• Ensures compliance with labor laws and regulations.
• Supports the success of the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties.
• Other duties as assigned.

What Will Make You Successful:

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• Previous fast food restaurant experience required.
• Communication in English is required, Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills.
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
• Ability to handle confidential information with discretion.
• Willingness to learn all areas of restaurant operations & work multiple stations.
• Ability to display positive attitude and a genuine desire to make others happy and serve one another.
• Strong communication skills, including verbal communication in Spanish and/or English.
• Self-motivated and action-oriented.
• Attitude that embraces learning.
• Willing to admit when you made a mistake, take accountability, and fix the issue.
• Prompt and regular attendance on assigned shifts - dependable and reliable.
• Must have reliable transportation to work and to company outside events / meetings.
• Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.
• Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds. Stand for long periods. Frequently squat or stoop to reach items on low shelves. Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls.
• Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job.

What You Can Expect from Us:

• Competitive salary and bonus program
• 401(k) with company match
• Medical, dental, vision Insurance
• Paid time off
• Ongoing career and leadership development
• Scholarship opportunities
• People-first culture
• Authentic, values-based leadership

About the Company:

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!

Every day, more than 11 million guests visit BURGER KING restaurants around the world because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING is the second largest fast food hamburger chain in the world. Our commitment to premium ingredients, signature recipes, and family-friendly dining experiences has defined our brand for more than 50 years.