Restaurant Shift Lead & Team Coach

Stories Coffee Company; Gretna (NE); On-site; USD 42,000 - 52,000; Full time

Job summary

Stories Coffee Company in Gretna, NE is seeking a Store Lead to manage daily restaurant operations, support the General Manager, and lead the team during shifts. You will recruit, train, coach, and develop staff, delegate duties, uphold brand standards, and ensure excellent customer service.

This role requires strong communication and ability to work under pressure in a high-volume setting. Join a fast-paced environment where you will mentor teammates, monitor service quality, and ensure

Qualifications

• Consistent and reliable attendance is an essential function of the Store Lead job.
• Maintain a professional appearance and grooming standards as outlined during the hiring process
• Learn and understand the entire menu and create drinks to brand standards.
• Comply with all safety requirements as outlined in the training program.
• Must pass training requirements at all other crew member and barista positions.
• Must be able to perform repetitive tasks, work alone and work as a team with others, work under stress, meet strict quality control standards, and interact with people.
• May be scheduled for other positions depending on business needs.
• Ability to understand and implement written and verbal instruction. No previous experience required.

Responsibilities

• Lead the restaurant during assigned shifts.
• Delegate responsibilities to the team and ensure they are exceeding customer expectations.
• Ensure proper setup and breakdown of the entire restaurant by following the closing and opening procedures.
• Respond to customer questions or complaints over the phone or in-store.
• Execute supervisor functions on the POS system such as discounts and voids and reconciles till at the end of each shift.
• Ensure all systems are implemented and utilized, including daily line check, opening and closing checklists, waste bucket, inventory, ticket time tracking, recipe cards, cogs workbook, prep sheet, par/pull sheets, and other applicable kitchen systems.
• Document any staff performance issues and communicate to upper management using the proper channels.
• Provide leadership and direction, giving ongoing feedback of expectations.
• Motivate, coach, and train team members to excel in their position.
• Participate in training, developing new hires, and teaching standards to those that need improvement. Has the ability to effectively communicate with team members so they understand direction, feedback, and coaching.
• Interview, hire, and onboard potential and new employees.

Skills

Attendance

Professional appearance

Menu knowledge

Safety compliance

Teamwork

Training and coaching

Interviewing and onboarding

Communication

Ability to learn roles

Job description

Stories Coffee Company in Gretna, NE is seeking a Store Lead to manage daily restaurant operations, support the General Manager, and lead the team during shifts. You will recruit, train, coach, and develop staff, delegate duties, uphold brand standards, and ensure excellent customer service.

This role requires strong communication and ability to work under pressure in a high-volume setting. Join a fast-paced environment where you will mentor teammates, monitor service quality, and ensure