Shift Lead, Restaurant Operations & Training

Stories Coffee Company; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Stories Coffee Company in Omaha, NE is seeking a Store Lead to assist the General Manager in daily operations and staff development. The role focuses on store performance, training, and coaching of baristas and crew to maintain high-quality customer experiences.

The Store Lead will supervise shifts, ensure proper procedures, and support recruiting and onboarding as needed in a fast-paced setting.

Qualifications

• Consistent and reliable attendance is required.
• Maintain professional appearance and grooming standards.
• Learn entire menu and create drinks to brand standards.
• Comply with safety requirements from training program.
• Must pass training for crew and barista positions.
• Ability to perform repetitive tasks, work alone or in a team, and handle stress.
• May be scheduled for other positions based on business needs.
• Ability to understand and implement written and verbal instructions.

Responsibilities

• Lead the restaurant during assigned shifts.
• Delegate tasks to the team and ensure customer expectations are met.
• Oversee setup and breakdown of the restaurant per opening/closing procedures.
• Respond to customer questions or complaints in-store or by phone.
• Operate POS functions (discounts, voids) and reconcile till at shift end.
• Ensure all systems (checklists, inventories, par sheets) are used.
• Document staff performance issues and escalate to management.
• Provide leadership, direction, and ongoing feedback to staff.
• Coach and train team members to excel in their roles.
• Participate in training and onboarding of new hires.

Skills

Attendance

Professional appearance

Menu knowledge

Safety compliance

Training & onboarding

multitasking

Teamwork

Communication

Job description

Stories Coffee Company in Omaha, NE is seeking a Store Lead to assist the General Manager in daily operations and staff development. The role focuses on store performance, training, and coaching of baristas and crew to maintain high-quality customer experiences.

The Store Lead will supervise shifts, ensure proper procedures, and support recruiting and onboarding as needed in a fast-paced setting.