Shift Leader: Drive Guest Experience & Team Success

Workstream; South Temple (PA); On-site; USD 31,000 - 42,000; Full time

Job summary

Buffalo Wild Wings GO team is looking for a Shift Leader to support daily restaurant operations, coach team members, and deliver an exceptional guest experience. You will set shift goals, assign tasks, and motivate the crew while celebrating wins and providing feedback in real time.

Responsibilities include training new team members, maintaining a guest-first culture, resolving guest issues, enforcing safety and sanitation, and driving operational standards to achieve sales goals and quality

Qualifications

• Strong leadership and coaching abilities.
• Clear communication with team and guests.
• Ability to train new team members and provide feedback.
• Basic math, writing, and computer skills.

Responsibilities

• Support a respectful, positive team environment.
• Communicate shift priorities, goals, and results with the team.
• Help train new team members and provide ongoing coaching.
• Motivate and guide crew members to perform at their best.
• Create and maintain a guest-first culture.
• Resolve guest issues quickly and professionally.
• Ensure brand standards, systems, and procedures are followed.
• Maintain a safe, secure, and clean work environment by enforcing safety practices.

Skills

Leadership

Communication

Training & coaching

Customer service

Education

High school diploma

Job description

Buffalo Wild Wings GO team is looking for a Shift Leader to support daily restaurant operations, coach team members, and deliver an exceptional guest experience. You will set shift goals, assign tasks, and motivate the crew while celebrating wins and providing feedback in real time.

Responsibilities include training new team members, maintaining a guest-first culture, resolving guest issues, enforcing safety and sanitation, and driving operational standards to achieve sales goals and quality