Restaurant Shift Lead & Keyholder

LAGO (Glenview); Chicago, Glenview (IL, KY); On-site; USD 34,000 - 41,000; Part time

Job summary

LAGO Lake Zurich is hiring a hands-on Keyholder to lead restaurant operations during assigned shifts. You will open/close, supervise floor service, guide team members, and ensure a welcoming guest experience while maintaining standards in a fast-paced environment.

Ideal candidates have prior hospitality experience and are dependable, able to work independently, and ready to take ownership. Training will be provided to develop leadership and operational skills, with evenings, weekends, and

Qualifications

• Previous restaurant or hospitality experience required; prior lead, keyholder, shift lead, or supervisory experience preferred.

Responsibilities

• Serve as a keyholder and independently open and/or close the restaurant as assigned.
• Take ownership of restaurant floor operations during scheduled shifts and help ensure service runs smoothly.
• Provide day-to-day direction, guidance, and support to restaurant team members as needed during the shift.
• Help coordinate front-of-house activities and maintain an organized and efficient flow of service.
• Maintain an active presence on the restaurant floor and help ensure a welcoming, high-quality guest experience.
• Welcome guests and assist with seating, reservations, wait times, and general guest needs.
• Monitor the dining room for cleanliness, organization, presentation, and readiness.
• Help manage the flow of service during busy periods and identify areas where additional support is needed.
• Communicate effectively with front-of-house and back-of-house team members regarding guest, service, and operational needs.
• Step in where needed with tasks such as running food, clearing and resetting tables, and assisting guests.
• Handle routine guest questions, concerns, or service issues and escalates significant matters to restaurant management when appropriate.
• Assist with POS transactions, payments, cash-handling procedures, and end-of-shift responsibilities as needed.
• Complete and verify assigned opening and closing checklists.
• Secure the restaurant at closing and follow established keyholder and security procedures.
• Identify and communicate maintenance, supply, safety, staffing, or operational concerns to management.
• Help reinforce restaurant procedures, sanitation standards, food safety practices, and service expectations.
• Make sound day-to-day operational decisions within the scope of the role and contact restaurant management when a situation requires additional authority or support.
• Participate in training related to restaurant operations, leadership expectations, opening and closing procedures, and keyholder responsibilities.
• Perform other restaurant support and leadership duties as needed.

Skills

Leadership

Guest service

Communication

Problem solving

Decision making

Attention to detail

Calm under pressure

Independence

Team guidance

Availability

Tools

POS systems

Job description

LAGO Lake Zurich is hiring a hands-on Keyholder to lead restaurant operations during assigned shifts. You will open/close, supervise floor service, guide team members, and ensure a welcoming guest experience while maintaining standards in a fast-paced environment.

Ideal candidates have prior hospitality experience and are dependable, able to work independently, and ready to take ownership. Training will be provided to develop leadership and operational skills, with evenings, weekends, and