Restaurant Shift Lead - Guest Experience & Service

Elmer's Restaurants; Grants Pass (OR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free shift meal

Life insurance

401K match

Paid time off

Employee assistance

Job summary

Elmer's Breakfast Lunch Dinner is hiring a shift supervisor to lead front and back of house operations. You will direct teams, ensure service standards, and resolve guest concerns to maintain high satisfaction.

The role emphasizes leadership, guest-focused service, and the ability to balance operations during shifts, including weekends and holidays, with opportunities for growth in a family-owned restaurant brand.

Qualifications

• Must have strong leadership and communication skills.
• Excellent guest service mindset and problem-solving abilities.
• Reliability with weekend and holiday availability.
• Able to motivate others and manage front/back of house teams.

Responsibilities

• Supervises restaurant when GM or Asst. Managers are unavailable.
• Ensures adherence to Elmer's service standards and steps of service.
• Interacts positively with guests and resolves complaints promptly.
• Monitors food quality and service; guides improvements for consistency.
• Balances cash drawers and oversees shift changes; completes side work.

Skills

Leadership

Communication

Guest service

Team motivation

Tools

POS system

Job description

Elmer's Breakfast Lunch Dinner is hiring a shift supervisor to lead front and back of house operations. You will direct teams, ensure service standards, and resolve guest concerns to maintain high satisfaction.

The role emphasizes leadership, guest-focused service, and the ability to balance operations during shifts, including weekends and holidays, with opportunities for growth in a family-owned restaurant brand.