Restaurant Shift Lead & Guest Experience Champion

Burger King; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

401(k) with company match

Medical, dental, vision insurance

Paid time off

Leadership development

Scholarship opportunities

People-first culture

Values-based leadership

Job summary

Burger King is seeking an Assistant General Manager to oversee restaurant operations during shifts, ensuring top service, safety, and brand standards. You will support the management team in staffing, training, and financial performance, acting as the GM's right hand and leading with empathy and teamwork.

Responsibilities include optimizing shift operations, managing labor, and maintaining cash handling procedures while maintaining a safe, guest-focused environment.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• Strong leadership and communication skills; able to manage a team.
• Experience with POS systems and basic math for data tracking.

Responsibilities

• Oversee restaurant operations during shifts to ensure smooth service.
• Assist in staff training, scheduling, and performance management.
• Uphold brand standards for service, food quality, and safety.
• Support cost control, cash handling, and financial performance.
• Coordinate staffing, inventory, and administrative duties as needed.
• Handle escalations and foster a positive team environment.

Skills

Leadership

Communication

Spanish language

Staff management

Attendance reliability

Education

High school diploma

Restaurant management experience

Tools

POS systems

Job description

Burger King is seeking an Assistant General Manager to oversee restaurant operations during shifts, ensuring top service, safety, and brand standards. You will support the management team in staffing, training, and financial performance, acting as the GM's right hand and leading with empathy and teamwork.

Responsibilities include optimizing shift operations, managing labor, and maintaining cash handling procedures while maintaining a safe, guest-focused environment.