Restaurant Assistant Manager: Ops & Guest Experience

Workstream; Jenks (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

BURGER KING is seeking an Assistant Manager to lead daily restaurant operations, drive profitability, and coach a team of hourly staff. The AM reports to the Restaurant General Manager and supports guest service excellence through effective people development and operations oversight.

The role emphasizes upholding brand standards, maintaining inventory, and ensuring security and cash controls while delivering fast, friendly service in a clean facility.

Qualifications

• Demonstrated understanding of guest service principles.

Responsibilities

• Maintains inventory.
• Keeps operational standards and procedures.
• Ensures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards, interacting with external vendors as required.
• Ensures that restaurant follows all cash control and security procedures.
• Interact in a positive and professional manner with guests and coworkers.
• Motivates and directs team members to exceed guest expectations with accurate, fast and friendly service in a clean facility.
• Provides coaching and feedback to Shifts Coordinators and Team Members to increase the restaurant team’s capabilities and raise restaurant performance.
• Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
• Ensures that restaurant upholds operational and brand standards.
• Performs duties of Hourly Shift Coordinator when necessary

Skills

Guest service principles

Job description

BURGER KING is seeking an Assistant Manager to lead daily restaurant operations, drive profitability, and coach a team of hourly staff. The AM reports to the Restaurant General Manager and supports guest service excellence through effective people development and operations oversight.

The role emphasizes upholding brand standards, maintaining inventory, and ensuring security and cash controls while delivering fast, friendly service in a clean facility.