Restaurant Shift Lead: Guest Experience Champion

Sapp Bros, Inc.; Iowa; On-site; USD 14,000 - 17,000; Full time

Benefits offered by this job

Tuition assistance

Gym membership reimbursement

Fuel discounts

Job summary

Sapp Bros., Inc. is seeking a Restaurant Shift Lead to guide a fast-paced travel center team, ensuring guest-focused service, safety, and cleanliness throughout the shift.

The role supports daily operations, leads shifts, coaches staff, and collaborates with the Restaurant Manager to achieve daily goals while upholding the company values and Mission-Driven culture. Ideal candidates bring 2+ years in restaurant/food service, strong leadership, and excellent communication, with flexible

Qualifications

• Minimum age: 18 years or older
• 2+ years of restaurant or food service experience, preferably in a leadership role
• Strong communication, leadership, and problem-solving skills
• Guest-focused mindset with a positive and professional attitude
• Ability to lead and work as part of a team in a fast-paced environment
• Flexible availability, including evenings, weekends, and holidays

Responsibilities

• Lead by example during each shift to deliver outstanding guest service
• Supervise, coach, and support team members including Cashiers and Cooks
• Maintain high standards for cleanliness, food safety, and company compliance
• Handle guest concerns professionally and resolve issues quickly and effectively
• Assist with cash handling, transactions, and shift reporting
• Support the Restaurant Manager in daily operations and goal achievement
• Ensure a safe and positive environment for both guests and team members

Skills

Communication

Leadership

Problem-solving

Job description

Sapp Bros., Inc. is seeking a Restaurant Shift Lead to guide a fast-paced travel center team, ensuring guest-focused service, safety, and cleanliness throughout the shift.

The role supports daily operations, leads shifts, coaches staff, and collaborates with the Restaurant Manager to achieve daily goals while upholding the company values and Mission-Driven culture. Ideal candidates bring 2+ years in restaurant/food service, strong leadership, and excellent communication, with flexible