Restaurant Shift Lead

Sapp Bros., Inc.; Percival (IA); On-site; USD 14,000 - 17,000; Full time

Benefits offered by this job

Tuition assistance

Gym membership reimbursement

Fuel discounts

Job summary

Sapp Bros., Inc. is seeking a motivated Restaurant Shift Lead to support daily operations and help lead a high-performing team in a fast-paced travel center environment.

This role focuses on guiding shifts, coaching staff, and ensuring guest-focused service while collaborating closely with the Restaurant Manager. The company emphasizes Blessing and Serving others, delivering 5-star service in a safe, clean, and welcoming setting.

Qualifications

• 2+ years of restaurant or food service experience, preferably in a leadership role.
• Strong communication and leadership skills.
• Guest-focused and professional attitude.

Responsibilities

• Lead by example during each shift to deliver outstanding guest service.
• Supervise, coach, and support team members including Cashiers and Cooks.
• Maintain high standards for cleanliness, food safety, and company compliance.
• Handle guest concerns professionally and resolve issues quickly and effectively.
• Assist with cash handling, transactions, and shift reporting.
• Support the Restaurant Manager in daily operations and goal achievement.
• Ensure a safe and positive environment for guests and team members.

Skills

Leadership

Communication

Customer service

Job description

Restaurant Shift Lead – Sapp Bros., Inc.

Be Part of a Team That Leads With Purpose!

We're looking for a motivated and hands-on Restaurant Shift Lead to support daily operations and help lead a high-performing team in a fast-paced travel center environment. This role is a great opportunity to lead shifts, support team members, and ensure a smooth, guest-focused operation while working closely with the Restaurant Manager.

At Sapp Bros., Inc., we are committed to Blessing and Serving others by delivering 5-star service in a safe, clean, and welcoming environment. We are more than a restaurant - we are a team built on people, service, and strong values.

Key Responsibilities

• Lead by example during each shift to deliver outstanding guest service
• Supervise, coach, and support team members including Cashiers and Cooks
• Maintain high standards for cleanliness, food safety, and company compliance
• Handle guest concerns professionally and resolve issues quickly and effectively
• Assist with cash handling, transactions, and shift reporting
• Support the Restaurant Manager in daily operations and goal achievement
• Ensure a safe and positive environment for both guests and team members

Requirements

• Minimum age: 18 years or older
• 2+ years of restaurant or food service experience preferred, ideally in a leadership role
• Strong communication, leadership, and problem-solving skills
• Guest-focused mindset with a positive and professional attitude
• Ability to lead and work as part of a team in a fast-paced environment
• Flexible availability, including evenings, weekends, and holidays

Why You’ll Love Working at Sapp Bros.:

• Mission-Driven Culture: Be part of a company committed to Blessing and Serving others
• Career Growth: Opportunities to advance into Restaurant Manager and other leadership roles
• Competitive Pay & Advancement: We recognize performance and promote from within
• Employee Perks: Tuition assistance, gym membership reimbursement, and fuel discounts (25¢ off every gallon of gas and diesel)
• Supportive Team Environment: Work with leaders who value respect, teamwork, and growth

Desired Pay

Hourly: 10.00-12.00