Front of House Leader

Ontario Trillium Foundation; Tacoma (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Closed Sundays

Leadership Development Program

Work with Chick-fil-A Operator

Competitive Pay

Great Place to Work

Flexible Hours

401k, Healthcare, and Paid Time Off

Scholarship Opportunities

Job summary

Chick-fil-A is seeking a Shift Leader to support the management team in all aspects of shift operations and to ensure every guest has an outstanding experience. You will supervise stations, assist with opening or closing in the absence of a manager, and uphold established procedures.

The role focuses on guiding Team Members to follow recipes, maintain precise measurements, and sustain speed of service while keeping workspaces clean and compliant with cash handling and security policies.

Qualifications

• Leadership and supervision abilities for shift teams.
• Attention to weights, measurements, and recipes accuracy.
• Ability to maintain speed of service and cleanliness.

Responsibilities

• Ensure team members follow recipes and tickets accurately.
• Maintain accuracy in weights and measurements for all items.
• Keep station pace to meet service speed guidelines.
• Maintain clean workstations and dining areas.
• Follow cash handling procedures and security protocols.
• Monitor dining room, restrooms, parking lot, and overall facility cleanliness.
• Address guest issues by consulting management when needed.
• Provide direction and feedback to staff and uphold company policies.

Skills

Leadership

Team supervision

Cash handling

Attention to detail

Customer service

Tools

Cash register

Job description

At Chick-fil-A, Shift Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.

Responsibilities include:

• Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Insures that workstations are clean at all times.
• Insures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Leadership Development Program - We pay for a leadership coach to work with you to help you grow. We want to help you reach your goals whether that's with us or elsewhere down the road.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• 401k, Healthcare, and Paid Time Off
• Scholarship Opportunities