Restaurant Shift Coach: Lead & Inspire Teams

MOD Pizza; Tucson (AZ); On-site; USD 26,174 - 38,572; Full time

Benefits offered by this job

Insurance

Paid vacation

Sick time

401(k)

Free meals

Pet insurance

Gym discount

Counseling

Job summary

MOD Pizza in Tucson, AZ is seeking a Restaurant Supervisor Lead to join our people-first team. As second in command on the store leadership, you will lead, coach and develop Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager.

You set the tone for the shift, cultivate a welcoming atmosphere for guests and crew, manage cash handling as a keyholder, and resolve concerns with leadership escalation.

Qualifications

• Minimum of 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Previous experience coaching, teaching and inspiring others.
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
• Customer service skills and a proven ability to remain calm and focused.

Responsibilities

• Set and sustain the tone of the shift, keeping the energy high.
• Create positive vibes and a welcoming atmosphere for both Squad Crew and customers.
• Keyholder cash handling responsibilities.
• Listen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution to the restaurant general manager as appropriate.
• Manage shift duties checklists and address/escalate any equipment malfunctions.
• Focus on the growth and well-being of the Squad and celebrate wins.

Skills

Customer Service

Restaurant Experience

Coaching & Mentoring

Job description

MOD Pizza in Tucson, AZ is seeking a Restaurant Supervisor Lead to join our people-first team. As second in command on the store leadership, you will lead, coach and develop Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager.

You set the tone for the shift, cultivate a welcoming atmosphere for guests and crew, manage cash handling as a keyholder, and resolve concerns with leadership escalation.