Restaurant Shift Captain: Lead Teams & Service

Fulenwider Group; Marvin, Fort Mill (SC, SC); On-site; USD 28,000 - 52,000; Full time

Job summary

Fulenwider Group is seeking a Shift Manager for our KFC and Taco Bell locations in the Fort Mill area. You will captain the shift, supervising staff, ensuring smooth operations, and delivering outstanding customer experiences in a fast-paced setting.

Requirements include prior restaurant or fast-food experience, strong leadership and communication skills, and flexibility to work evenings, weekends, and holidays. Food safety awareness and availability to train new team members are essential.

Qualifications

• Previous restaurant or fast‑food experience preferred.
• Leadership Skills: Ability to lead and motivate a team effectively.
• Communication: Excellent verbal communication skills.
• Adaptability: Thrive in a fast‑paced environment and adapt to changing circumstances.
• Availability: Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: Preferred but not required (can be obtained on the job).

Responsibilities

• Supervise Shift: You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: Handle cash registers, process payments, and maintain accurate records.
• Inventory Management: Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving: Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: Assist in promoting new menu items, deals, and promotions to drive sales.

Skills

Restaurant Exp

Leadership

Communication

Adaptability

Availability

Food Safety Cert

Job description

Fulenwider Group is seeking a Shift Manager for our KFC and Taco Bell locations in the Fort Mill area. You will captain the shift, supervising staff, ensuring smooth operations, and delivering outstanding customer experiences in a fast-paced setting.

Requirements include prior restaurant or fast-food experience, strong leadership and communication skills, and flexibility to work evenings, weekends, and holidays. Food safety awareness and availability to train new team members are essential.