Restaurant Server Lead - TWLV FT

Paycom - ATS; Jamestown (NY); On-site; USD 17,000 - 25,000; Full time

Job summary

Paycom - ATS is seeking a Lead Restaurant Server to join our Food and Beverage team. The role focuses on delivering gracious hospitality, taking orders, and supervising service flow to ensure guest satisfaction.

You will greet guests, answer questions, upsell menu items, monitor alcohol service, and coordinate with the host team to assign stations. A strong service mindset and teamwork are essential.

Qualifications

• Must be 18/21 years of age, depending on the restaurant venue.
• 1+ years in a similar role.
• Must possess or be able to complete RBS training and certification for alcohol service.
• Must possess or be able to complete ServSafe/Food Handler’s training and certification.
• Must have a comprehensive understanding of the menu, including ingredients, preparation methods, and specials.
• Bilingual is a plus.
• Basic math skills.

Responsibilities

• Take and record food and beverage orders from Guests according to the dining sequence of service.
• Provide exceptional Guest service, portraying a positive and professional attitude.
• Acquire station assignments from the Host team or management at the start of the shift; complete opening and side work duties.
• Greet Guests immediately, make suggestions, and answer questions regarding food, beverages, and service.
• Effectively present information in one-on-one and small group situations to Guests.
• Make recommendations for food and beverage menu items based on Guests’ preferences.
• Engage with Guests in a friendly, knowledgeable, and unobtrusive manner.
• Practice salesmanship to augment the dining experience without over-ordering.
• Ensures all food and beverages delivered and served are prompt, garnished correctly, and meet quality standards.
• Monitor Guests for signs of intoxication and refuse alcohol service when needed, reporting to management.
• Properly present the Guest check and process payment for all food and beverages served.
• Close the station at the end of the shift with side work and checkout duties.
• Complies with Department of Health and sanitation standards.

Skills

Customer service

Communication

Multitasking

Alcohol service

Bilingual

Teamwork

Education

ServSafe/Food Handler training

RBS training certification

Job description

Lead Restaurant ServerPosition SummaryAs a Team Member of the Food and Beverage team, the Restaurant Server is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Restaurant Server is responsible for actively taking orders, conducting full and complete food/beverage service, and monitoring Guests’ dining experience. Interacts with dining room Guests in a polite, courteous manner to ensure gracious hospitality while anticipating their needs and providing personalized attention throughout the meal.Position FunctionsEssential Functions• Provide exceptional Guest service, portraying a positive and professional attitude.• Acquire station assignments from the Host team or management at the start of the work shift; properly complete all assigned opening and side work duties.• Accurately checks identification of Guests who appear under 30 years of age and prevents underage service.• Greet Guests immediately, make suggestions, and answer questions regarding food, beverages, and service.• Effectively present information in one-on-one and small group situations to Guests.• Make recommendations for food and beverage menu items based on Guests’ preferences.• Engage with Guests in a friendly, knowledgeable, and unobtrusive manner.• Practice salesmanship to augment the dining experience without allowing Guests to over-order.• Take and record food and beverage orders from Guests according to the dining sequence of service.• Ensures all food and beverages delivered and served are served promptly, garnished correctly, and meet the quality/presentation standards.• Monitors Guests for signs of intoxication and disruptive behavior, identifies when to refuse alcohol service in a safe and courteous manner, and reports it to management.• Properly present the Guest check and process payment for all food and beverages served.• Provide attention to detail, including proper table settings, food presentation and tableside preparation.• With direction from management, close the station at the end of the shift, completing all closing, side work, and checkout duties in a timely manner.• Complies with the Department of Health and business sanitation standards.• Other duties as assigned.Skills• Strong listening and communication skills.• Problem-solving and critical thinking.• Must be able to work independently and maintain a high level of performance.• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.• Demonstrate a flock mentality, focused on teamwork and collaboration with others.• Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.• Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.• Build lasting relationships by demonstrating honesty, integrity, and effective communication.• Driven to exceed expectations while remaining accountable and fair.• Skilled at walking with a Brahma while serving.QualificationsMinimum requirements:• Must be at least 18/21 years of age, depending on the restaurant venue.• 1+ years in a similar role.• Must possess or be able to complete RBS training and certification for alcohol service.• Must possess or be able to complete ServSafe/Food Handler’s training and certification.• Must have a comprehensive understanding of the menu, including ingredients, preparation methods, and specials.• Bilingual is a plus.• Basic math skills.Preferred qualifications:• 2+ years in a similar role.• Sports knowledge as necessary.DisclaimerThis document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work environment, etc., will be provided for signature during the offer process.