Restaurant Server Lead - TWLV FT

Chicken Ranch Casino Resort; United States; On-site; USD 38,000 - 64,000; Full time

Job summary

Chicken Ranch Casino Resort seeks a Lead Restaurant Server to actively take orders, deliver full service, and monitor guests’ dining experience. You’ll greet guests, make menu recommendations, and ensure personalized attention throughout meals.

Imperatives include enforcing ID checks for alcohol, maintaining station setup, and upholding health and sanitation standards while working with the team to provide gracious hospitality and sales-oriented service.

Qualifications

• Must be at least 18/21 years of age depending on venue.
• 1+ years in a similar role.
• RBS training and certification for alcohol service.
• ServSafe/Food Handlers training and certification.
• Strong menu knowledge including ingredients and specials.

Responsibilities

• Take and record food and beverage orders from Guests in sequence of service.
• Deliver food and beverages promptly with correct presentation and quality.
• Monitor Guests for intoxication and report to management.
• Close station and complete closing duties as directed.
• Comply with health and sanitation standards.

Skills

Communication skills

Problem solving

Independent worker

Time management

Teamwork

Guest service

Salesmanship

Attention to detail

Sanitation standards

Education

RBS alcohol service training/certification

ServSafe/Food Handlers certification

Job description

Lead Restaurant Server

Position Summary

As a Team Member of the Food and Beverage team, the Restaurant Server is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Restaurant Server is responsible for actively taking orders, conducting full and complete food/beverage service, and monitoring Guests dining experience. Interacts with dining room Guests in a polite, courteous manner to ensure gracious hospitality while anticipating their needs and providing personalized attention throughout the meal.

Position Functions

Essential Functions

• Provide exceptional Guest service, portraying a positive and professional attitude.
• Acquire station assignments from the Host team or management at the start of the work shift; properly complete all assigned opening and side work duties.
• Accurately checks identification of Guests who appear under 30 years of age and prevents underage service.
• Greet Guests immediately, make suggestions, and answer questions regarding food, beverages, and service.
• Effectively present information in one-on-one and small group situations to Guests.
• Make recommendations for food and beverage menu items based on Guests preferences.
• Engage with Guests in a friendly, knowledgeable, and unobtrusive manner.
• Practice salesmanship to augment the dining experience without allowing Guests to over-order.
• Take and record food and beverage orders from Guests according to the dining sequence of service.
• Ensures all food and beverages delivered and served are served promptly, garnished correctly, and meet the quality/presentation standards.
• Monitors Guests for signs of intoxication and disruptive behavior, identifies when to refuse alcohol service in a safe and courteous manner, and reports it to management.
• Properly present the Guest check and process payment for all food and beverages served.
• Provide attention to detail, including proper table settings, food presentation and tableside preparation.
• With direction from management, close the station at the end of the shift, completing all closing, side work, and checkout duties in a timely manner.
• Complies with the Department of Health and business sanitation standards.
• Other duties as assigned.

Skills

• Strong listening and communication skills.
• Problem-solving and critical thinking.
• Must be able to work independently and maintain a high level of performance.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Demonstrate a flock mentality, focused on teamwork and collaboration with others.
• Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
• Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
• Build lasting relationships by demonstrating honesty, integrity, and effective communication.
• Driven to exceed expectations while remaining accountable and fair.
• Skilled at walking with a Brahma while serving.

Qualifications

Minimum requirements

• Must be at least 18/21 years of age, depending on the restaurant venue.
• 1+ years in a similar role.
• Must possess or be able to complete RBS training and certification for alcohol service.
• Must possess or be able to complete ServSafe/Food Handlers training and certification.
• Must have a comprehensive understanding of the menu, including ingredients, preparation methods, and specials.
• Bilingual is a plus.
• Basic math skills.

Preferred qualifications

• 2+ years in a similar role.
• Sports knowledge as necessary.

Disclaimer

This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work environment, etc., will be provided for signature during the offer process.