Beverage Server Lead

Chicken-Ranch-Casino; Jamestown (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Chicken-Ranch-Casino is seeking a Beverage Server Lead to oversee daily beverage service within a high-volume casino environment. You will manage a section, upsell drinks, and ensure timely delivery to gaming machines and tables while maintaining sanitation standards.

The role requires leadership, strong guest service, and the ability to train and mentor team members, ensuring a clucktastic experience for all Guests.

Qualifications

• Must be at least 21 years old.
• 1+ years of work experience in a high-volume beverage setting.
• Basic math skills.
• Ability to take and process orders using tablets.
• Familiarity with POS (Point of Sale) systems.
• Strong knowledge of cocktails, liquors, spirits, wines, and non-alcoholic drinks.

Responsibilities

• Provide exceptional Guest service with a positive attitude.
• Upsell and promote beverage items to enhance guest experience.
• Take beverage orders via tablet and communicate to service bar.
• Deliver beverages promptly to gaming machines or tables.
• Maintain clean, organized beverage stations and service areas.

Skills

Effective communicator

Customer service

Team leadership

Problem solving

Attention to detail

Tools

POS systems

Job description

Beverage Server LeadDepartment: Food and Beverage | Reports To: Beverage Manager Status: Non-ExemptPosition SummaryAs a Team Member of the Food and Beverage team, the Beverage Server Leads are a CRCR Ambassador and takes personal ownership, ensuring all actions taken are in the best interest of the business. The Beverage Server Leads are responsible for providing exceptional drink service to Guests in a courteous, responsible, and professional manner during daily floor operations, including special events. The Beverage Server is involved in understanding and promoting the beverage menu, ensuring accuracy in order taking, and maintaining a clean and organized work atmosphere.Position FunctionsEssential Functions:•Provide exceptional Guest service while maintaining a positive attitude.•Promote the Players Club loyalty program to Guests.•Communicate to management any shortages, overages, or areas of concern that require immediate attention.•Take beverage orders from Guests and, through the tablet, communicate orders properly to the service bar.•Promptly deliver all beverages to appropriate gaming machines or tables and assigned work areas.•Manage the assigned sections and tasks in an efficient and proactive manner.•Monitor and anticipate Guests’ needs, refill beverages, and ensure satisfaction.•Maintain a clean and organized workspace, including beverage stations, tables, and service areas.•Upsell and recommend additional beverage items to enhance the Guests’ experience.•Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated.•Collaborate with other Team Members to ensure overall Guest satisfaction.•Anticipate Guests' needs and provide personalized attention throughout their CRCR experience.•Comply with the Department of Health and business sanitation standards.•Other Duties as assigned.Core Lead Competencies:•Oversee and direct operations, serving as the subject matter expert on departmental processes and procedures.•Train, guide and mentor Team Members to enhance processes along with facilitating training sessions.•Provide feedback to Shift Supervisors and Management regarding Team Member performance.•Perform supervisory duties as necessary.Skills•Demonstrate strong listening and communication skills.•Actively utilize problem-solving and critical thinking.•Work independently; maintain a high level of performance.•Complete tasks in a timely and efficient manner while maintaining business standards.•Demonstrate a flock mentality, focused on teamwork and collaboration with others.•Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and thebusiness, ensuring a clucktastic experience for all.•Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraginggrowth and development of self and others.•Build lasting relationships by demonstrating honesty, integrity, and effective communication.•Drive to exceed expectations while remaining accountable and fair.•Memory as good as a chicken.QualificationsMinimum Requirements:•Must be at least 21 years of age.•1+ years of work experience in a high-volume beverage setting.•Have basic math skills.•Ability to take and process orders using tablets.•Familiarity with POS (Point of Sale) systems.•Must have a strong understanding of cocktails, liquors, spirits, wines, and non-alcoholic drinks.•Familiarity with training Team Members.•Proficient in Windows and Microsoft Office Suite.Preferred Qualifications:•2+ years of serving experience.•Cash handling experience.•Possess or be able to complete RBS training and certification for alcohol service.•Bilingual is a plus.•Additional industry certifications.DisclaimerThis document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.