Restaurant Server: Guest Experience & Upsell Pro

TPG Hotels & Resorts; Newport (RI); On-site; USD 30,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Disability Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Amazing hotel discounts to any TPG in-

MUCH MORE!

Job summary

TPG Hotels & Resorts is seeking a Restaurant Server to deliver exceptional dining experiences. You will greet guests, take orders, serve food and beverages, and ensure a welcoming environment.

Role involves upselling, maintaining table settings, processing payments, and coordinating with kitchen and service staff. Prior hospitality experience and customer service focus are valued in this role.

Qualifications

• High school education or related experience required or preferred.
• Alcohol awareness certification and familiarity with hospitality industry practices preferred.
• Ability to provide friendly guest service.
• Ability to follow proper ordering and food handling techniques and state/local serving guidelines.
• Process guest checks and collect payments following cash handling and accounting policies.

Responsibilities

• Greeting and Seating: Welcome guests, escort to tables, provide menus and assist with seating.
• Order Taking: Listen to orders, note special instructions or dietary needs, input orders accurately.
• Food and Beverage Service: Serve orders promptly and ensure correct presentation.
• Product Knowledge: Know menu ingredients, preparations, and specials; offer recommendations.
• Upselling: Recommend appetizers, sides, desserts, and drinks to boost sales.
• Table Maintenance: Keep tables clean, set with utensils, reset for new guests.
• Customer Interaction: Engage guests, address concerns, ensure satisfaction.
• Payment Processing: Present bills, handle transactions and return receipts.
• Teamwork: Coordinate with kitchen staff and other servers for smooth service.
• Sanitation and Hygiene: Maintain cleanliness and follow hygiene standards.
• Special Events: Assist with events, parties, and catering as needed.

Skills

Guest service

Order taking

Cash handling

Alcohol awareness

Teamwork

Education

High school education or related experience

Job description

TPG Hotels & Resorts is seeking a Restaurant Server to deliver exceptional dining experiences. You will greet guests, take orders, serve food and beverages, and ensure a welcoming environment.

Role involves upselling, maintaining table settings, processing payments, and coordinating with kitchen and service staff. Prior hospitality experience and customer service focus are valued in this role.