Restaurant Quality & Standards Leader

Dough Zone USA; Bellevue (WA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

PTO

Holiday pay

401k retirement plan

Employee discount programs

Job summary

Dough Zone USA is seeking a Restaurant Quality Assurance Manager to build and lead a comprehensive QA program across its multi-unit restaurants in the Bellevue area. You’ll establish standards, SOPs, training, and audits to ensure exceptional guest experiences while maintaining food safety and quality across FOH and BOH operations.

The role reports to the Vice President of Operations and requires a builder mindset, travel, and strong collaboration with Operations and Procurement to drive

Qualifications

• Five or more years of progressive experience in multi-unit restaurant operations, restaurant quality assurance, food safety, or restaurant management.
• Strong knowledge of restaurant operations, food safety regulations, sanitation standards, and QA best practices.
• Current accredited Food Protection Manager certification (ServSafe Manager); HACCP certification is a plus.

Responsibilities

• Build and lead Dough Zone's Restaurant Quality Assurance program, including quality standards, policies, audit processes, reporting, and continuous improvement initiatives.
• Develop, implement, and continuously improve restaurant quality systems that support the company's growth.
• Conduct scheduled and unannounced restaurant audits evaluating food safety, food quality, cleanliness, guest experience, and compliance with company standards.
• Evaluate FOH and BOH execution to ensure consistency with SOPs and regulatory requirements.
• Assess recipe execution, portion consistency, presentation, and overall food quality during restaurant visits.
• Identify operational risks, document findings, recommend corrective actions, and verify timely resolution.
• Conduct operational readiness assessments for new restaurant openings and provide recommendations to executive leadership.
• Investigate significant guest complaints involving food safety, sanitation, allergens, foreign objects, product quality, or potential foodborne illness; recommend corrective actions.
• Partner with Operations and Procurement to investigate recurring product or ingredient quality issues and drive solutions.
• Maintain nutrition, calorie, allergen, and ingredient information using approved recipes and supplier specs.
• Review and strengthen SOPs to support food safety and operational excellence.
• Develop training programs and coach restaurant leaders on food safety and quality standards.
• Analyze company-wide quality trends and present recommendations to executive leadership.

Skills

Leadership

Project management

Communication

Coaching

Change management

Cross-functional collaboration

Education

Bachelor's degree in Hospitality/Restaurant Management or related field

ServSafe Manager certification

Job description

Dough Zone USA is seeking a Restaurant Quality Assurance Manager to build and lead a comprehensive QA program across its multi-unit restaurants in the Bellevue area. You’ll establish standards, SOPs, training, and audits to ensure exceptional guest experiences while maintaining food safety and quality across FOH and BOH operations.

The role reports to the Vice President of Operations and requires a builder mindset, travel, and strong collaboration with Operations and Procurement to drive