Multi-Unit Restaurant QA & Quality Standards Leader

Dough Zone Restaurant Group; Bellevue (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

PTO

Paid Sick Leave

Holiday Pay

401k Retirement Plan

Employee Discount Programs

Growth Opportunities

Job summary

Dough Zone Restaurant Group is seeking an experienced Restaurant Quality Assurance Manager to build and lead a scalable QA program across its growing restaurant group. You will own standards, audits, policies, SOPs, training, and compliance to deliver consistent, exceptional guest experiences.

Reporting to Operations leadership, you will partner with Operations and Procurement to drive quality improvements, manage food safety, and develop ongoing training.

Qualifications

• 5+ years in multi-unit restaurant operations, QA, or food safety.
• Accredited Food Protection Manager certification (e.g., ServSafe). HACCP a plus.
• Strong leadership, project management, and change management skills.
• Willingness to travel as required.

Responsibilities

• Build and lead Dough Zone’s QA program including standards, audits, reporting, and improvement initiatives.
• Develop and implement restaurant quality systems to support growth.
• Conduct scheduled/unannounced audits of food safety, quality, cleanliness, and guest experience.
• Evaluate FOH/BOH execution for consistency with SOPs and regulatory requirements.
• Assess recipe execution, portion control, presentation, and overall quality.
• Identify risks, document findings, and verify corrective actions.

Skills

Multi-unit ops

Food safety

Quality assurance

Leadership

Project management

Communication

Travel

Education

Bachelor's degree in Hospitality/Restaurant Management

Job description

Dough Zone Restaurant Group is seeking an experienced Restaurant Quality Assurance Manager to build and lead a scalable QA program across its growing restaurant group. You will own standards, audits, policies, SOPs, training, and compliance to deliver consistent, exceptional guest experiences.

Reporting to Operations leadership, you will partner with Operations and Procurement to drive quality improvements, manage food safety, and develop ongoing training.