Restaurant Ops Leader: Guest Experience & Growth

Landed; Lee's Summit (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Landed in Missouri is seeking a hands-on Operations Leader to direct planning, training and leadership to achieve sales, service and quality objectives while ensuring compliance with all brand standards. You will guide guest experiences, staff development and maintain sanitation, appearance and product quality across the CSC location.

Responsibly manage labor, cash controls and staffing decisions under GM guidance and continue operational excellence with a positive working environment.

Qualifications

• Understand & adhere to all policies, procedures, standards and training programs.
• Provide friendly, responsive service to Guests.
• Ensure products are prepared and served to CSC standards.
• Maintain brand compliance and cleanliness through coaching and supervision.

Responsibilities

• Be a key support for the GM as Brand Ambassador for Chicken Salad Chick.
• Ensure adherence to all policies, procedures, standards, specifications and training.
• Maintain welcoming, responsive Guest service.
• Ensure products meet CSC standards for quality and presentation.
• Meet sales, service, quality, appearance and sanitation goals through staff training.
• Control cash and other receipts per cash handling procedures.
• Make staffing decisions per GM guidance and schedule labor for busy periods.
• Fill in operationally to maintain guest service and efficiency.
• Develop staff through managerial and professional training.
• Prepare required paperwork and reports in a timely manner.
• Oversee equipment cleanliness and preventive maintenance programs.
• Ensure correct product receiving and deliveries per policies.
• Oversee performance appraisals and timely feedback.
• Schedule labor to balance guest service and cost control.
• Adhere to Brand Standards for uniform and grooming.

Skills

Leadership

Training

Guest service

Cost control

Hiring & retention

Quality standards

Sanitation

Cash handling

Job description

Landed in Missouri is seeking a hands-on Operations Leader to direct planning, training and leadership to achieve sales, service and quality objectives while ensuring compliance with all brand standards. You will guide guest experiences, staff development and maintain sanitation, appearance and product quality across the CSC location.

Responsibly manage labor, cash controls and staffing decisions under GM guidance and continue operational excellence with a positive working environment.