Restaurant Ops Supervisor - Guest Service Leader

Crescent Hotels & Resorts; Honolulu (HI); On-site; USD 39,000 - 41,000; Full time

Job summary

Renaissance Honolulu Hotel & Spa, part of Crescent Hotels & Resorts, seeks a Restaurant Supervisor to oversee daily restaurant operations and lead front-of-house teams. The role emphasizes delivering exceptional guest service and maintaining food safety standards.

You will manage schedules, train staff, handle guest inquiries, and ensure smooth service. Join a hospitality-driven team at a premier Honolulu property and contribute to memorable guest experiences.

Qualifications

• Restaurant or hospitality experience preferred.
• Leadership and team management skills.
• Strong customer service and communication.
• Knowledge of food safety and hygiene.
• Ability to work in a fast-paced environment.

Responsibilities

• Supervise daily restaurant operations to ensure efficient service and customer satisfaction.
• Lead, train, and support front-of-house staff to maintain high performance and teamwork.
• Manage employee schedules, breaks, and shift assignments.
• Handle customer inquiries and resolve complaints professionally.
• Monitor food quality, cleanliness, and health standards.
• Open and close procedures, cash handling, and daily reports.
• Maintain inventory, order supplies, reduce waste.
• Coordinate with kitchen staff for timely service.
• Recruit, onboard, and train new team members.
• Enforce company policies and service standards.

Skills

Leadership

Customer service

Communication

Food safety

Fast-paced

Reliability

Job description

Renaissance Honolulu Hotel & Spa, part of Crescent Hotels & Resorts, seeks a Restaurant Supervisor to oversee daily restaurant operations and lead front-of-house teams. The role emphasizes delivering exceptional guest service and maintaining food safety standards.

You will manage schedules, train staff, handle guest inquiries, and ensure smooth service. Join a hospitality-driven team at a premier Honolulu property and contribute to memorable guest experiences.