Restaurant Ops Leader | Guest Experience & Compliance

BBQ Holdings, Inc.; Rockford (IL); On-site; USD 52,000 - 68,000; Full time

Job summary

BBQ Holdings, Inc. in Rockford, IL is seeking a Restaurant Manager to oversee daily restaurant operations, including food prep standards, inventory, and staff supervision.

The role emphasizes customer satisfaction, adherence to health and safety regulations, managing schedules, and collaborating with chefs to develop menus. A high school diploma and restaurant experience are required; leadership, organization, and strong communication are essential, with a willingness to work at least 50 hours

Qualifications

• High school diploma or equivalent required.
• Previous restaurant experience required, management experience preferred.
• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.
• Flexibility to work a minimum of 50 hours per week, with the possibility of additional hours or adjustments based on company and business needs.

Responsibilities

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

Skills

Supervisory skills

Leadership

Customer service

Time management

Organizational skills

Food safety knowledge

Microsoft Office

Work flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

BBQ Holdings, Inc. in Rockford, IL is seeking a Restaurant Manager to oversee daily restaurant operations, including food prep standards, inventory, and staff supervision.

The role emphasizes customer satisfaction, adherence to health and safety regulations, managing schedules, and collaborating with chefs to develop menus. A high school diploma and restaurant experience are required; leadership, organization, and strong communication are essential, with a willingness to work at least 50 hours