Restaurant Ops Lead: Guest Service & Training

Areas USA, Inc; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Life insurance

Employee assistance program

Paid time off

Company holidays

401k with company match

Discounts for travel and entertainment

Location meal program

Bonus eligible

Job summary

Areas USA, Inc. is seeking a Restaurant Manager to support the Unit General Manager in operations, culture, and client relations in Austin, TX.

This role ensures staff training, guest service excellence, and adherence to Food & Beverage standards and company policies. The ideal candidate has 1–2 years of restaurant management experience, strong communication, organizational, and customer service skills, and the ability to work with a diverse team.

Qualifications

• Minimum High School Diploma, some college preferred.
• 1-2 years restaurant management experience.
• Excellent communication skills.
• Strong organizational skills.
• Strong customer service skills.
• Must be able to adapt to a diverse workforce.
• Basic understanding of P&L goals for the location including labor, sales, and COG.

Responsibilities

• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs for the concept.
• Check quality standards upon delivery of food and beverage deliveries.
• Assist in the ordering of concept supplies including food, beverage, smallware, chemicals and paper products.
• Resolve customer complaints about food quality or service through company standards.
• Maintain sanitation standards. Monitor actions of staff and customers to ensure health and safety standards and liquor regulations are followed in adherence to state and local guidelines.
• Follow proper record keeping adhering to Areas standards.
• Assist in the preparation of all required paperwork, including forms, reports, and schedules in an organized and timely manner.
• Processing of invoices through the proper systems.
• Arrange for maintenance and repair of equipment and other services (as needed).
• Maintain opening and closing procedures and security standards.
• Advise concept manager to the performance of associates.
• Ensure all employees are following the company dress code guidelines.
• Monitor food preparation and methods to ensure compliance with brand and company specification and standards.
• Perform any other duties as assigned by supervisor.

Skills

Communication skills

Organizational skills

Customer service

Adaptability

P&L basics

Education

High School Diploma

Some college

Job description

Areas USA, Inc. is seeking a Restaurant Manager to support the Unit General Manager in operations, culture, and client relations in Austin, TX.

This role ensures staff training, guest service excellence, and adherence to Food & Beverage standards and company policies. The ideal candidate has 1–2 years of restaurant management experience, strong communication, organizational, and customer service skills, and the ability to work with a diverse team.