Restaurant Ops Lead: Guest Experience & Training

IHOP; Spokane (WA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Vacation Pay

Healthcare Benefits

Dental Coverage

Job summary

IHOP is seeking a restaurant professional to lead dining room operations, train hourly Team Members, and ensure guest satisfaction in a fast-paced environment. You will maintain standards for food presentation, service timing, and regulatory compliance while minimizing waste and maintaining supplies.

The role requires strong leadership, excellent communication, and flexibility to work weekends and holidays in a Spokane, WA area IHOP location.

Qualifications

• Leadership experience in a restaurant setting.
• Excellent interpersonal communication skills.
• Strong organizational and leadership abilities.
• Dependable and reliable.
• Willingness to work flexible hours, including nights, weekends and holidays.

Responsibilities

• Develop and maintain professional working relationships with IHOP team members and guests.
• Help implement IHOP Training programs for hourly Team Members to improve operations and guest experience.
• Follow Standard Operating Procedures and current operations plan.
• Manage dining room operations and maintain regular contact with guests; handle complaints professionally.
• Ensure compliance with federal, state, and local regulations applicable to the unit.
• Train Team Members on SOPs and operations plan for the unit.
• Communicate and enforce IHOP policies and maintain crew appearance and uniforms.
• Ensure food follows IHOP SOP in specs, recipes, plating, delivery, packaging and garnishes; serve at proper temperatures.
• Maintain adequate levels of supplies and order food timely; minimize inventory and avoid stockouts.
• Ensure equipment and facility meet regulatory and IHOP standards and keep premises clean and well-maintained.

Skills

Leadership

Interpersonal skills

Organization

Dependable

Flex hours

Job description

IHOP is seeking a restaurant professional to lead dining room operations, train hourly Team Members, and ensure guest satisfaction in a fast-paced environment. You will maintain standards for food presentation, service timing, and regulatory compliance while minimizing waste and maintaining supplies.

The role requires strong leadership, excellent communication, and flexibility to work weekends and holidays in a Spokane, WA area IHOP location.