Restaurant Ops Lead - Guest Experience & Growth

Westin Hotels & Resorts; Savannah (GA); On-site; USD 36,000 - 42,000; Full time

Job summary

Westin Savannah is seeking an entry-level manager to assist daily operations in Restaurants/Bars and Room Service. The role supports menu planning, sanitation standards, and supervision of staff during peak meal periods while helping manage budgets.

You will work with servers and hosts to ensure guest satisfaction, monitor policy compliance, and help open/close restaurant shifts. This position offers growth within the Westin brand.

Qualifications

• High school diploma or GED; 3 years in the food and beverage, culinary, or related professional area.
• Or a 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

Responsibilities

• Assist in the management of the Restaurant Team, handling employee questions and concerns.
• Monitor employees to ensure performance expectations are met and provide feedback.
• Assist in supervising daily shift operations and in the absence of the Director/Manager.
• Participate in department meetings to align goals and drive results.
• Open and close restaurant shifts and supervise related areas during shifts.
• Provide exceptional customer service and handle guest problems with escalation when needed.

Education

High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

Job description

Westin Savannah is seeking an entry-level manager to assist daily operations in Restaurants/Bars and Room Service. The role supports menu planning, sanitation standards, and supervision of staff during peak meal periods while helping manage budgets.

You will work with servers and hosts to ensure guest satisfaction, monitor policy compliance, and help open/close restaurant shifts. This position offers growth within the Westin brand.