Restaurant Ops Lead - Flexible Schedule & Mentorship

Big City Diner | Oahu, HI; Waipahu (HI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Dental & Vision Plans

Complimentary Meals on Shift

Flexible Schedules

Vacation Time

Leadership Training

Mentorship from Owner

Job summary

Big City Diner | Oahu, HI is seeking a Restaurant Manager to oversee daily operations, recruit and manage staff, and handle customer concerns. The role focuses on maintaining quality, safety, and efficiency across all shifts.

Key duties include enforcing recipes and ticket accuracy, coaching team members for speed of service, and upholding cleanliness, cash handling, and security standards. Leadership mentorship from ownership is available.

Responsibilities

• Ensuring and leading Team Members to follow recipes and read tickets to accurately prepare all orders.
• Ensuring that Team Members are extremely accurate with weights and measurements for all recipe items.
• Motivating and Coaching Team Members to work at a pace to maintain restaurant's established speed of service guidelines.
• Creating and implementing systems to ensure the highest standards of workplace cleanliness at all times.
• Ensuring that cashiers follow cash handling procedures at all times.
• Executing proper security and cash handling and control procedures
• Leading Team Members to monitor dining room, restroom, parking lot and overall facility cleanliness.
• Performing any of the tasks above as needed throughout shift.
• Addressing guest issues that may arise; consults with management regarding complex issues.
• Maintaining a positive working relationship and treating all employees with respect, while simultaneously providing them with coaching, direction, and feedback.
• Appropriately documenting employee performance and policy/procedure violations and taking appropriate corrective actions with Team Members.
• Strictly adheres to all Company policies and procedures.

Job description

Big City Diner | Oahu, HI is seeking a Restaurant Manager to oversee daily operations, recruit and manage staff, and handle customer concerns. The role focuses on maintaining quality, safety, and efficiency across all shifts.

Key duties include enforcing recipes and ticket accuracy, coaching team members for speed of service, and upholding cleanliness, cash handling, and security standards. Leadership mentorship from ownership is available.