Restaurant Ops Lead - Associate General Manager

Sonic Drive-In; Greenwood (IN); Hybrid; USD 60,000 - 90,000; Full time

Job summary

SONIC Drive-In is seeking an Associate General Manager to oversee daily operations alongside the General Manager, ensuring quality food, cleanliness, and guest satisfaction. You will lead teams, hire and train staff, and manage performance to drive profitability.

The role requires prior management experience, high standards, a positive attitude during peak times, resiliency, and a willingness to work irregular hours including nights and weekends.

Qualifications

• Prior management experience; restaurant or retail industry highly preferred (subject to franchise discretion)
• High standards for self and the team
• Positive attitude, especially during rushes or stressful situations
• Resiliency - trying different approaches to solve a problem; working to get better every day
• Eagerness to learn and grow professionally and personally
• Ability to prioritise and complete tasks accordingly
• Excellent leadership and communication skills
• Associate's degree in Business or related field preferred (subject to franchise discretion)
• Willingness to work irregular hours, including nights, weekends, and holidays

Responsibilities

• Assist the General Manager with hiring, training, managing, supervising, directing, and developing Great People ready to serve a SuperSONIC experience to every guest
• Demonstrating a Fair, Firm, Fun leadership approach, and leading by example
• Assist with managing a profit and loss statement to exceed expectations every week, month, and year
• Swiftly resolving employee concerns with a thoughtful approach
• Celebrating team successes and coaching for better performance
• Setting expectations and providing clear and continuous feedback
• Creating an upbeat positive atmosphere during the shift that makes work fun
• Helping employees understand the big picture and their role by sharing the "why" behind tasks
• Understanding how to use metrics to evaluate Drive-In performance and assist with necessary improvements
• Maintaining and enforcing SONIC safety and sanitation standards
• Relentlessly complying with all federal, state, and local laws and regulations

Skills

Management experience

Leadership

Communication skills

Flexibility

Education

Associate's degree in Business or related field

Job description

SONIC Drive-In is seeking an Associate General Manager to oversee daily operations alongside the General Manager, ensuring quality food, cleanliness, and guest satisfaction. You will lead teams, hire and train staff, and manage performance to drive profitability.

The role requires prior management experience, high standards, a positive attitude during peak times, resiliency, and a willingness to work irregular hours including nights and weekends.