Restaurant Operations Supervisor — Customer Experience Lead

Workstream; Grandville (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

SUBWAY in Grandville, MI is seeking an Assistant Manager to supervise daily operations, ensure food safety, maintain cleanliness, and deliver exceptional customer service. You will create schedules, supervise a team, and uphold restaurant safety and security standards.

The role emphasizes staff development, operational efficiency, and coordination with management for promotions and events. Strong communication and supervision skills are essential.

Qualifications

• Experience in QSR operations with supervisory responsibilities.
• Excellent communication with staff at all levels.
• Proficiency with computer-based POS systems is desirable.

Responsibilities

• Collaborate with the shift manager to handle daily operations.
• Oversee a staff of approximately 4 to 12 employees.
• Assign, supervise, and evaluate work assignments.
• Recommend promotions, transfers, or terminations.
• Conduct staff evaluations as needed.
• Ensure cleanliness standards as per Operations Manual.
• Supervise food preparation to meet safety and quality standards.
• Complete paperwork duties as needed.
• Assist with planning special events and promotions.

Skills

Communication skills

Supervisory experience

POS knowledge

Staff management

Education

High school graduate

Tools

POS system

Job description

SUBWAY in Grandville, MI is seeking an Assistant Manager to supervise daily operations, ensure food safety, maintain cleanliness, and deliver exceptional customer service. You will create schedules, supervise a team, and uphold restaurant safety and security standards.

The role emphasizes staff development, operational efficiency, and coordination with management for promotions and events. Strong communication and supervision skills are essential.