Restaurant Operations Manager - Lead & Optimize Service

Wonder; New York (NY); On-site; USD 80,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

100% employer-paid Life Insurance

401(k) Retirement Plan

HSA employer match

Learning and Development opportunities

Employee Stock

Employee Discount

Job summary

Wonder is hiring an Assistant General Manager in Brooklyn, NY. You will own the location’s day-to-day operations across kitchen, service, fulfillment, and customer experience, driving peak performance in every shift.

You will lead labor optimization, data-driven decisions, and cross-functional collaboration to maintain quality, speed, and profitability while upholding brand standards.

Qualifications

• 2+ years in shift operations management in food service, retail, hospitality, or similar.
• Confident leading teams in fast-paced environments.
• Experience owning operational KPIs including labor, order accuracy, throughput.
• Coaching frontline employees with clarity, empathy, and consistency.
• Agile in live operations—able to prioritize and pivot quickly while maintaining standards.
• Detail-oriented with strong knowledge of food safety and team safety protocols.
• Strong communicator and collaborator who brings others along through structure and positivity.

Responsibilities

• Own daily execution across all functions—kitchen, fulfillment, service, and customer experience
• Optimize labor deployment and lead shift readiness to meet volume and throughput targets
• Proactively use operational and customer data/feedback to identify issues, make real-time decisions, and drive continuous improvement
• Proactively identify and resolve operational bottlenecks to maintain flow and consistency
• Ensure full compliance with food safety, labor, and health standards
• Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards and elevate unresolved issues promptly
• Lead, coach, and develop hourly team members with a focus on accountability, service excellence, and safety
• Set clear expectations and hold team members accountable through real-time feedback and hands-on coaching
• Manage team performance by observing service, tracking KPIs, and escalating issues as needed
• Partner with the Senior Operations Leader on hiring, training, and development of team members
• Ensure flawless execution of brand standards across all brands and stations. Tolerance for deviation is minimal
• Maintain operational readiness through shift checklists, opening/closing procedures, and handoff execution
• Execute new menu rollouts and updates with precision and clarity to the team
• Execute against daily labor plans and food cost targets
• Manage inventory levels, waste reduction practices, and labeling standards
• Analyze shift-level data and recommend process changes that improve outcomes
• Ensure compliance with federal and state labor laws
• Support company talent pipelines by coaching and developing team members daily, building readiness for talent promotion as the business expands
• Train and certify team trainers, ensuring they are prepared to support new store openings and deliver consistent onboarding to new hires
• Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations
• Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
• Partner with the Senior Operations Leader to align workload initiatives, projects, staffing, scheduling, and team development to support current operations and prepare for future expansion
• Lead execution of pilot programs, provide actionable feedback, and help shape best practices for company-wide rollout

Skills

Shift operations

Team leadership

KPIs focus

Food service experience

Job description

Wonder is hiring an Assistant General Manager in Brooklyn, NY. You will own the location’s day-to-day operations across kitchen, service, fulfillment, and customer experience, driving peak performance in every shift.

You will lead labor optimization, data-driven decisions, and cross-functional collaboration to maintain quality, speed, and profitability while upholding brand standards.