Restaurant & Operations Manager

Bowlero; Wantagh (NY); On-site; USD 65,000 - 70,000; Full time

Job summary

Join a dynamic entertainment company where you can lead and inspire a talented team while ensuring guests have an unforgettable experience. As a Restaurant / Entertainment Manager, you'll oversee operations, enhance guest satisfaction, and drive food and beverage sales. This role offers a fantastic opportunity to develop your skills and advance towards a General Manager position. With a focus on continuous improvement and team development, you'll thrive in a lively environment that promotes fun and creativity. If you're passionate about hospitality and ready to make a difference, this is the perfect opportunity for you.

Benefits

Comprehensive benefits package

Performance incentives

Healthcare benefits

Qualifications

• 2+ years of management experience in food service or related fields.
• Ability to supervise staff and enhance guest experience.

Responsibilities

• Deliver exceptional service and resolve guest complaints.
• Recruit, hire, train, and schedule staff for optimal performance.

Skills

Management Experience

Customer Service Skills

Team Leadership

Knowledge of POS Systems

Education

Bachelor’s Degree

Job description

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The Restaurant / Entertainment Manager role is active, requiring you to be on your feet, coordinate multiple team members, and solve problems in real time.

Our Restaurant / Entertainment Managers assist the General Manager with all aspects of the center's management. In the absence of the General Manager, they take responsibility for all center operations, including entertainment, Food & Beverage, and property maintenance. They maintain a focus on guest satisfaction and team development. If you're interested in becoming a General Manager, this role is a great starting point.

ESSENTIAL DUTIES:

1. Make Guests Priority #1: Deliver exceptional service, gather feedback, and resolve guest complaints.
2. Continuous Improvement: Hone operational skills, manage staffing levels, and enhance guest experience.
3. Capitalize on Business Opportunities: Implement marketing strategies to increase sales through leagues, open play, etc.
4. Partner with Leagues: Build relationships with league bowlers and manage league-related activities.
5. Build a Talented Team: Recruit, hire, train, and schedule staff.
6. Demonstrate Management Skills: Lead, motivate, delegate, and leverage team strengths.
7. Drive Food & Beverage Sales: Oversee F&B operations, ensure quality, and foster sales growth.
8. Remain Flexible: Work varying shifts, including weekends, holidays, and extended hours.

Who You Are

You are committed, guest-focused, flexible, and a team player. You support the center operations, develop your team, and aspire to advance to a General Manager role.

Desired Skills:

• 2+ Years Management Experience in food service or related fields
• Bachelor’s Degree
• Ability to supervise staff
• Strong team leadership and customer service skills
• Knowledge of POS systems

Work Environment / Physical Demands

• Walk, stand, bend, and lift objects in an entertainment environment.

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, operates over 360 locations across North America, offering bowling, amusements, water parks, and family entertainment. We own the Professional Bowlers Association and have a global fan base. For more information, visit ir.luckystrikeent.com.

The salary range for this position is $65,000 to $70,000 annually. We offer performance incentives and a comprehensive benefits package, including healthcare. More details are available at www.bowlerocorp.com/careers/benefits.