Partnership Operations Manager

Verto Education; Denver (CO); Remote; USD 70,000 - 90,000; Full time

Job summary

Verto Education seeks a Partnership Operations Manager to enhance operational excellence within the University Partnerships team. This role involves managing partner relationships, data integrity, and event coordination, all while supporting a mission-driven organization dedicated to transforming higher education. Candidates should possess strong project management skills, a background in operations, and a passion for education.

Benefits

Uncapped vacation and sick time

Medical, dental, & vision insurance

Fully funded Short and Long-Term Disability, and Life Insurance

Paid Parental Leave

Stock Equity options for every employee

401K

Qualifications

• 5-7 years of experience in higher education, partnerships, operations, or account management.
• Ability to work remotely and manage time effectively.
• Strong event and project management skills.

Responsibilities

• Coordinate partner-facing meetings and customize presentation materials.
• Manage partner onboarding and offboarding processes.
• Lead technical scoping for Salesforce enhancements.

Skills

Project Management

Data Analysis

Customer Service

Communication

Organizational Skills

Education

Bachelor's degree in Business Administration, Marketing, Operations, Analytics, Communications, or related field

Tools

Salesforce

Google Workspace

Microsoft Office Suite

Asana

Job description

Verto is on a mission to provide the best possible start to college for traditional students. We begin by making travel and experiential education a core part of every student's first year. Our participants start college overseas in one of five Verto locations and take fully accredited in-person classes from our Academic Provider, the University of New Haven. After completing 1-3 semesters with Verto, participants seamlessly transfer to one of 40+ partner universities in the United States. Along the way, participants become more mature, empathetic global citizens who have a greater sense of purpose and direction for their lives.

At Verto, we're creating a different model. We're driving the costs down and acceptance rates up. We connect participants to the world and give them a chance to discover who they are before making them choose a major. We're out to build a transformational company that makes higher education more accessible and impactful. We are backed by First Round Capital and other top VCs.

POSITION DESCRIPTION

The Partnership Operations Manager (Ops Manager) will be a key driver of operational excellence within the University Partnerships (UP) team. The position will develop and implement efficient operational processes and systems supporting the entire partnership lifecycle across both Channel and Direct Transfer Products. This includes supporting the logistical coordination of strategic partner meetings (scheduling, preparing materials, data presentations, etc.), ensuring a smooth and effective new partner onboarding experience, and overseeing the timely and accurate distribution of partner communications. Collaborating closely with the Verto Enrollment team, the position will play a vital role in the planning and execution of Open House events, ensuring seamless alignment with the University Partnerships team's strategic goals, operational standards, and partner expectations.

In the area of technical operational knowledge and data management, the Ops Manager will maintain the accuracy and integrity of critical partner data across all relevant systems, proactively identifying and resolving any inconsistencies. Responsibilities will include maintaining and improving partner-facing resources, such as user guides and announcements on designated platforms. This role will manage the secure and accurate uploading of partner data share files into Salesforce, contributing directly to the department's data-driven decision-making capabilities and reporting accuracy. The Ops Manager will lead technical scoping for Partner Portal, Partner Application, and other Salesforce related enhancements supporting the priorities and goals of the UP team.

The Partnership Operations Manager will report to the Senior Director of Operations.

KEY RESPONSIBILITIES



Operations Support and Data Management

• Partner Engagement Operations: Ops Manager will coordinate partner-facing meetings (in-person and virtual) and customize presentation materials in collaboration with the Verto Marketing department and Account Managers across Channel and Direct Transfer teams, utilizing Salesforce data and other partner-specific information (e.g., previous year's outcomes by partner program).
• Partner Portal Operations Management: Responsible for building and maintaining reports and dashboards shared with partners, QA'ing data presented to partners on a programmatic level to ensure accurate reporting at the student level. Ensure partner portal is up-to-date (announcements, FAQs etc), and provide general operational support to the UP Team related to supporting partners' data-related requests. Maintain Partner Portal user guides for both staff and Partners.
• Internal Reporting: Responsible for building and maintaining reports and dashboards to support partner management and post-Verto planning.
• Partner Data Share: Responsible for working with the Technology Team to ensure accurate upload of prospective student data provided by partners into Salesforce and communicating data uploads with key cross-functional stakeholders.
• New Partner Onboarding: Proactively prepare necessary documentation, Verto and partner-specific data, and any other logistical or project management needs.
• Partner Offboarding: Oversee of partner offboarding tasks to ensure timely and accurate completion.
• Partner Hubs: Maintenance of partner-facing hubs to reflect relevant systems updates and announcements throughout the cycle as needed.
• Technical Scoping: Lead technical scoping and coordination of Partner Portal and Salesforce enhancements, system updates, and ongoing optimizations to support partner operations, partnering with cross-functional stakeholders as applicable.
• Miscellaneous Operational Projects: Including but not limited to originating internal and external presentation decks, creation of year-over-year comparison datasets using various data from internal and external sources, development and execution of partner-facing communications and other specialized mailings (e.g., partner newsletters, operational communications, partner gifts).
  
  

Event Management

• Open House Events: Responsible for ensuring all presentations meet the UP team expectations, cross-functional stakeholders are adequately prepared for the event, ensuring partner attendance is confirmed. Communicate with partners on attendance, expectations, timelines and deliverables, including post-program sharing of outcomes, and attendance with partners.
• Other Events and Presentations: Additional support for events and presentations as needed throughout the cycle to support the Channel and Direct Transfer partnerships.
  
  

JOB QUALIFICATIONS

• Ability to work remotely full time.
• Must be based in the US, and work on a time zone 1 hour +/- those in the continental US. (Example: GMT -8 through GMT -3).
• Expected to work some nights and weekends (approx 2 times a month).
• Bachelor's degree from an accredited college or university, preferably in Business Administration, Marketing, Operations, Analytics, Communications, or a related field.
• 5-7 years of professional work experience in some combination of higher education, partnerships, operations, business development, or account management-related roles.
• Proficiency in productivity and CRM tools (e.g., Salesforce, Slate), including Google Workspace and Microsoft Office Suite, project management software (e.g., Asana)
• Intermediate knowledge of Salesforce, and data reporting tools.
• Excellent administrative and organizational skills, including experience identifying and resolving administrative and day-to-day problems, prioritizing, and time management.
• Ability to deliver high-end customer service when interfacing with clients.
• Excellent verbal and written communication skills; the ability to provide verbal and written information, with clear instructions as to the processes.
• Strong event and project management skills.
• Ability to analytically review complex data; identify points of misalignment.
  
  

WHO WE'RE LOOKING FOR

• Strategic Thinker: You can plot the chess moves a year ahead of time and anticipate blockers
• Influential communicator: You are a thoughtful communicator who can gather resources, and rally stakeholders.
• Strong Executor: You value getting things done and hitting deadlines. You have a track record of delivering under pressure.
• Humble Collaborator: You bring kindness and empathy to your working relationships and put the team's success before your own.
• Mission-Driven: You deeply believe that education has the power to transform lives and you want to give more young people a chance to thrive.
  
  

At Verto Education we value voices of all backgrounds and experiences. We know that creating a diverse environment takes dedication and intentional hiring practices. Even if you don't meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

Compensation & Benefits

The below are for full time HQ Employees

• 100% remote first organization
• Salary Range - the expected salary for this position is $70,000-$90,000 a year. The final salary is commensurate on the candidate's overall skills, education, and experience.
• Uncapped vacation and sick time
• Medical, dental, & vision insurance
• Fully funded Short and Long-Term Disability, and Life Insurance
• Paid Parental Leave
• Stock Equity options for every employee
• 401K
  
  

Verto Education is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Verto Education's United States Entity uses E-Verify. View the E-Verify Poster and the Immigrant and Employee Rights for more information.