Sales Operations Manager

Ziff Davis; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Ziff Davis is seeking a detail-oriented Sales Operations Manager to support its global sales organization. The role involves maintaining operational excellence across sales workflows, ensuring data integrity in Salesforce, and collaborating with various teams to enhance sales effectiveness. Ideal candidates will have 3-6 years of experience in sales operations and proficiency in Salesforce CRM.

Qualifications

• 3–6 years of experience in Sales Operations, Revenue Operations, or Business Operations.
• Proficiency in Salesforce CRM, including reporting and dashboards.
• Strong organizational skills and attention to detail.

Responsibilities

• Maintain end-to-end sales workflows to ensure smooth opportunity progression.
• Create and maintain dashboards and reports for sales performance.
• Coordinate projects and maintain timelines under the Sales Ops Director’s guidance.

Skills

Salesforce CRM

Data Analysis

Organizational Skills

Communication

Job description

Ookla is a global leader in connectivity intelligence, offering unparalleled network insights through the combined expertise of Speedtest, Downdetector, RootMetrics, and Ekahau. Ookla’s datasets combine crowdsourced and controlled, public and private collection methods, QoS and QoE metrics, and more to unlock correlations and actionable insights — helping organizations optimize networks, enhance digital experiences, and create better connected experiences for end-users.

Our team is a passionate group inspired by possibility. We seek team members who love solving problems, thrive on challenges, and enjoy turning clever ideas into exceptional products. Working with us means leveraging Ookla data and insights to advance the mission of better connectivity for all.

Position Overview

We are looking for a detail-oriented and proactive Sales Operations Manager to support the effectiveness of our global sales organization. You will help maintain operational excellence across sales workflows, data systems, reporting tools, and cross-functional projects. Collaborating closely with Sales, Finance, and Revenue Operations, you will drive process consistency, ensure data integrity in Salesforce, and support initiatives to improve visibility and efficiency for our go-to-market teams.

Responsibilities

Sales Process & Systems Support

• Maintain end-to-end sales workflows to ensure smooth opportunity progression.
• Identify and resolve blockers, data inconsistencies, or process issues.
• Conduct routine Salesforce data quality checks and help maintain custom fields and automations.
• Support light Salesforce configuration and process improvements in collaboration with Salesforce Admins.

Reporting & Analytics

• Create and maintain dashboards and reports for pipeline health, sales performance, and deal progress.
• Monitor key sales metrics to identify trends or gaps.
• Assist with ad hoc data analysis and KPI tracking using Salesforce and other tools.

Cross-Functional Operations

• Collaborate with Sales, Finance, and RevOps on deal tracking, opportunity updates, and documentation.
• Support sales programs, process rollouts, training, and compensation adjustments.
• Maintain documentation of workflows, systems, and program changes.

Project Management & Communication

• Coordinate projects, maintain timelines, and track tasks under the Sales Ops Director’s guidance.
• Organize team meetings, take notes, and follow up on action items.
• Draft internal communications regarding process or system updates.
• Prepare enablement content like FAQs, one-pagers, and guides for the sales team.

Minimum Requirements

• 3–6 years of experience in Sales Operations, Revenue Operations, or Business Operations.
• Proficiency in Salesforce CRM, including reporting, dashboards, and data maintenance.
• Strong organizational skills and attention to detail.
• Comfort with data analysis in spreadsheets or BI tools.
• Excellent written and verbal communication skills.
• Self-starter capable of managing multiple priorities and collaborating across teams.

About the Company

Ziff Davis, LLC, known as Ziff Davis, is an American publisher and Internet company founded in 1927 by William Bernard Ziff Sr.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable accommodations are provided for applicants with disabilities. Contact [e-mail] or 407-000-0000 for assistance.

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