Restaurant Operations Leader - Profit, People & Service

Papa Johns; South Dakota; On-site; USD 70,000 - 100,000; Full time

Job summary

The General Manager for Papa John's restaurant operations leads all functions to ensure profitability and high standards of service. This role is a hands-on, self-sufficient leader responsible for planning, forecasting, and enforcing company policies, procedures, and systems.

You will oversee operations, manage staffing and training, and ensure compliance with federal, state, and local laws while driving positive customer experiences and brand loyalty in the local community.

Qualifications

• Experience managing a high-volume restaurant and leading teams.
• Proven ability to forecast, plan, and control costs.
• Strong customer service focus with ability to resolve issues.
• Knowledge of safety and compliance standards.

Responsibilities

• Monitor product quality and customer service, address deficiencies, and coach staff.
• Oversee recruiting, performance reviews, and staff development.
• Achieve sales goals through effective local marketing and community presence.
• Manage costs and inventory, ensure cash handling and asset protection.

Job description

The General Manager for Papa John's restaurant operations leads all functions to ensure profitability and high standards of service. This role is a hands-on, self-sufficient leader responsible for planning, forecasting, and enforcing company policies, procedures, and systems.

You will oversee operations, manage staffing and training, and ensure compliance with federal, state, and local laws while driving positive customer experiences and brand loyalty in the local community.