Restaurant Operations Leader — Profit & Growth

Papa John's USA, Inc.; New Albany (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Papa John's USA, Inc. is seeking a General Manager to oversee all functions of a Papa Johns restaurant and ensure profitability. You will lead, plan, forecast, and implement systems in line with company policies, guiding Operations Managers, Shift Leaders, and staff.

This role emphasizes customer service, quality, and compliance with laws and company standards. Responsibilities include training, recruiting, performance reviews, budgeting, inventory management, safety, and driving sales profits.

Qualifications

• Two years of successful restaurant management or supervision experience.
• High school diploma or equivalent.
• Serv-Safe/Local/State Food Service Certification.
• Basic accounting including invoice reconciliation and financial statement analysis.
• Cash management skills.
• Bilingual in certain markets.
• Must have a driver's license valid under the laws of the state(s) where the team member works, insurance, satisfactory vehicle and ability to drive.
• Must be 18 years of age or older.
• Must be able to work long hours (50+ hours per week required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise.

Responsibilities

• Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern.
• Professionally and promptly respond to all customer concerns or issues.
• Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty.
• Oversee training and execution of quality standards.
• Oversee recruiting efforts to meet staffing needs and effective compliance with uniform and appearance standards.
• Establish and communicate performance expectations and conduct timely and effective performance reviews with direct reports.
• Document performance issues and take appropriate disciplinary action, up to and including termination.
• Effectively coach and develop direct reports and build an atmosphere of teamwork, energy and fun, including the implementation of team member recognition programs to reward and retain high performing team members.
• Manage sales goals against budget & prior year by ensuring prompt and friendly customer service; monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency.
• Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
• Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System.
• Develop & implement appropriate plans to resolve unfavorable trends and enhance profits.
• Execute administrative and cash management duties.
• Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss.
• Manage company's assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.

Skills

Leadership

Team Management

Customer Service

Operational Excellence

Financial Acumen

Education

High school diploma or equivalent

Serv-Safe/Local/State Food Service Certification

Job description

Papa John's USA, Inc. is seeking a General Manager to oversee all functions of a Papa Johns restaurant and ensure profitability. You will lead, plan, forecast, and implement systems in line with company policies, guiding Operations Managers, Shift Leaders, and staff.

This role emphasizes customer service, quality, and compliance with laws and company standards. Responsibilities include training, recruiting, performance reviews, budgeting, inventory management, safety, and driving sales profits.