Restaurant Operations Leader: Open/Close, Service & Safety

Raising Cane's; Cherry Hill Township (NJ); On-site; USD 52,000 - 74,000; Full time

Job summary

Raising Cane’s in New Jersey is seeking an Operations Manager to support the Restaurant Leader in driving operational excellence and upholding Raising Cane’s standards and culture across all restaurant operations.

The role emphasizes managing shifts, customer service, cash handling and staff deployment while ensuring safety, cleanliness, and adherence to company policies. The OM will lead by example, train team members, and escalate issues as needed.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• 3+ years of Restaurant or retail management experience.
• Possess a valid, state-issued driver's license.
• Must complete all required Raising Cane’s company training programs.
• Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training.
• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing.
• Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills.
• Able to recognize and analyze problems, set goals, create and convert plans into action to solve problems.
• Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly.

Responsibilities

• Executes Restaurant operations functions as directed.
• Acts as manager on duty and opens and closes the Restaurant.
• Manages cash handling and ensures accountability.
• Enforces Raising Cane’s policies and standards.
• Executes shift management meeting Raising Cane’s operations and safety standards.
• Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed.
• Deploys Crewmembers during a shift.
• Provides exemplary customer service.
• Utilizes reward and recognition program for the Crewmembers in the Restaurant.
• Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.).
• Ensures cleanliness of the Restaurant and ensures the facility is in good working order.

Skills

Leadership

Customer service

Cash handling

Shift management

Staff deployment

Communication

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Raising Cane’s in New Jersey is seeking an Operations Manager to support the Restaurant Leader in driving operational excellence and upholding Raising Cane’s standards and culture across all restaurant operations.

The role emphasizes managing shifts, customer service, cash handling and staff deployment while ensuring safety, cleanliness, and adherence to company policies. The OM will lead by example, train team members, and escalate issues as needed.