Restaurant Operations Leader – High-Volume Excellence

Shake Shack; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay and performance bonuses

Meal discounts

Exclusive corporate discounts

Job summary

Shake Shack seeks a Restaurant Manager to lead daily operations in a high-volume setting, ensuring superior service and guest satisfaction. You will coach staff, drive hospitality excellence, and oversee operations with a focus on leadership and teamwork.

Join our Shack Fam and contribute to brand growth in the local community while maintaining high standards of sanitation and guest care. Enjoy growth opportunities and a collaborative, inclusive work environment.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Leadership

Coaching

Guest service

Team management

Operations

Food safety

Hiring

Job description

Shake Shack seeks a Restaurant Manager to lead daily operations in a high-volume setting, ensuring superior service and guest satisfaction. You will coach staff, drive hospitality excellence, and oversee operations with a focus on leadership and teamwork.

Join our Shack Fam and contribute to brand growth in the local community while maintaining high standards of sanitation and guest care. Enjoy growth opportunities and a collaborative, inclusive work environment.