Restaurant Operations Leader: Guest Service & Team Growth

Kaskaid Hospitality; Roseville (AR); On-site; USD 48,000 - 64,000; Full time

Job summary

Kaskaid Hospitality seeks a salaried Assistant General Manager to lead guest service, supervise staff, and ensure high food quality and safety across a multi-location restaurant operation.

You will recruit, train, and coordinate with chefs and service teams while managing scheduling, cash controls, and staff development to drive sales and guest satisfaction. This role requires a 50-hour work week and a commitment to hospitality excellence.

Qualifications

• High school diploma or GED.
• 3 years of supervisory experience; including alcoholic beverage service.
• Experience managing POS systems and daily cash controls.
• Operational knowledge of the cash register, cash handling procedures and reconciliation of multiple cash banks and reports.
• Strong customer service experience, knowledge of customer service techniques and high quality consciousness.
• Ability to supervise and motivate others while acting as a role model, knowledge of supervisory practices and procedures.
• Effective communication, problem solving, planning, organizational, and creative skills; desire to contribute with innovative ideas.
• Manages time effectively and prioritizes tasks for efficient service.
• Ability to delegate tasks effectively.
• Ability to work independently as well as in a team.
• Demonstrates good judgment and decision making skills.
• Ability to multi-task as well as stay on task and concentrate with constant interruptions.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint.
• Knowledge of Aloha, Compeat, Tripleseat and Hotschedules a plus.
• ServSafe or Department of Health certification a plus.

Responsibilities

• Provide positive and proactive interaction with guests and maintains great relationships with guests.
• Manages the human resource function in the restaurant ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed company specified criteria.
• Implements and maintains effective two-way communication systems which reach all staff. (Pre meal, weekly, monthly meetings.)
• Maintain a positive working relationship with clients and service teams.
• Ensures timely meal service and overall food quality and handling, safety, service, and cleanliness standards are met in all service areas. Supervises service during dining hours.
• Responds to guest complaints in person at the time of the complaint or via e-mail for electronically received complaints.
• Schedules staff and approves Hotschedules shift pickups
• Carry out training and development of all staff to enable them to carry out their own duties and responsibilities.
• Trains Staff in proper execution of their job duties.
• Conduct a briefing of front of house supervisors prior to the beginning of service to ensure complete communication to necessary staff.
• Maintain knowledge of service requirements detailed menu selections, major ingredients appearance, texture garnish and presentation.
• Participate in employee meetings, reviews and development.
• Assist with events on and off property.

Skills

Supervisory experience

Customer service

Communication

Time management

Problem solving

Team leadership

Education

High school diploma or GED

Tools

Aloha

Compeat

Tripleseat

Hotschedules

Microsoft Office

Job description

Kaskaid Hospitality seeks a salaried Assistant General Manager to lead guest service, supervise staff, and ensure high food quality and safety across a multi-location restaurant operation.

You will recruit, train, and coordinate with chefs and service teams while managing scheduling, cash controls, and staff development to drive sales and guest satisfaction. This role requires a 50-hour work week and a commitment to hospitality excellence.